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A lot of good aspects were offset by them moving 1 of our rooms. We reserved 2 rooms that were close together and we specified that we did not want upgrades and wanted our rooms together. They did not notify us that they moved one room to th eopposite end of the boat. When we identified the error their response was that we signed an agreement stating they had the right to move us at their whim. They did not solve the issue. Much of The sports equipment was broken missing or inadequate. The basketballs were no longer round. There were no tees for the golf mat. The staff was fantastic in general with very few exceptions. The only complkmenrary beverages were water milk and juices. The buffet was great and they had a great selection with the minor exception. Of stale pancakes most mornings. We had lobster in the dining room one evening and it was good.

Poor customer service after moving our 2 cabins apart

Regal Princess Cruise Review by Kylemackey

1 person found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Baltic Sea
  • Cabin Type: Interior
A lot of good aspects were offset by them moving 1 of our rooms. We reserved 2 rooms that were close together and we specified that we did not want upgrades and wanted our rooms together. They did not notify us that they moved one room to th eopposite end of the boat. When we identified the error their response was that we signed an agreement stating they had the right to move us at their whim. They did not solve the issue.

Much of The sports equipment was broken missing or inadequate. The basketballs were no longer round. There were no tees for the golf mat.

The staff was fantastic in general with very few exceptions.

The only complkmenrary beverages were water milk and juices. The buffet was great and they had a great selection with the minor exception. Of stale pancakes most mornings.

We had lobster in the dining room one evening and it was good.
Kylemackey’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages Under 3
Service
Onboard Experience
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Cabin Review

Interior
Cabin IB 15224
Clean and modern
Marina Deck Inside Cabins, Balcony Cabins, Suite Cabins