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We chose this cruise through American Airlines Vacations. We chose an aft facing mini-suite on the advice of a friend. He was correct; it was great. Embarkation was crazy and far too slow. We found the dining only average with the exception of the French dining. The food was very good and Ian Palmer was outstanding. He was very professional and made our evening one to remember. Other dining experiences were simply average. The food was average and the service was tired. Many staff were simply rude and seemed like they wished they were elsewhere. General dining was average, but NCL needs to get another way to say sanitize your hands at entrances better than "Washy-Washy". That's just annoying and stupid. In the bars, most servers were rude and unhelpful. At the same bar, they range from extremely rude (Dragan) to extremely good (Alonzo Mateo). Our dealings navigated to Mateo but he was sick the last day. Our Cabin Steward was excellent. Our shore excursions (Tram in Juneau) (Train in Skagway) (Rainforest & Raptor Center in Ketchikan) were memorable and without an issues. A blast! Debarkation was simple and pleasant. Chose the early time and take your own luggage. Lines were short, speed through processing rapid and people were helpful. There is no Uber in Vancouver so take the cab. All in all, this was a great vacation and we have great pictures. Most of that "great" vacation was spent on excursions or on deck looking at scenery. If I were to do it again, I would find another cruise line to hopefully find friendlier staff in general. Yes, there were exceptions. But, in reality, if you are exposed to over 100 and can only enjoy the experience with three, something is amiss.

Fantastic To See Alaska - Weather Great

Norwegian Jewel Cruise Review by MAC3844

2 people found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Alaska
  • Cabin Type: Aft-Facing Mini-Suite with Balcony
We chose this cruise through American Airlines Vacations. We chose an aft facing mini-suite on the advice of a friend. He was correct; it was great. Embarkation was crazy and far too slow. We found the dining only average with the exception of the French dining. The food was very good and Ian Palmer was outstanding. He was very professional and made our evening one to remember. Other dining experiences were simply average. The food was average and the service was tired. Many staff were simply rude and seemed like they wished they were elsewhere. General dining was average, but NCL needs to get another way to say sanitize your hands at entrances better than "Washy-Washy". That's just annoying and stupid.

In the bars, most servers were rude and unhelpful. At the same bar, they range from extremely rude (Dragan) to extremely good (Alonzo Mateo). Our dealings navigated to Mateo but he was sick the last day.

Our Cabin Steward was excellent.

Our shore excursions (Tram in Juneau) (Train in Skagway) (Rainforest & Raptor Center in Ketchikan) were memorable and without an issues. A blast!

Debarkation was simple and pleasant. Chose the early time and take your own luggage. Lines were short, speed through processing rapid and people were helpful. There is no Uber in Vancouver so take the cab.

All in all, this was a great vacation and we have great pictures. Most of that "great" vacation was spent on excursions or on deck looking at scenery. If I were to do it again, I would find another cruise line to hopefully find friendlier staff in general. Yes, there were exceptions. But, in reality, if you are exposed to over 100 and can only enjoy the experience with three, something is amiss.
MAC3844’s Full Rating Summary
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Cabin Review

Aft-Facing Mini-Suite with Balcony
Cabin M1 11650
Very spacious room with a great view.
Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews