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We recently returned from our first river cruise selecting Crystal Cruises because of their 5 star rating. We felt taken advantage of because we depended on their representative for booking. Upon arrival after a 10 hour flight, we were expected to handle our own luggage.The " motor coach" was about a 1/4 mile from the luggage carousel. No assistance was provided. We were two couples with 10 pieces of luggage total. On other cruises we were met by a representative of the cruise line and next saw our belongings in our stateroom . To carry our suitcases at our age and with medical conditions was totally unacceptable. Having relied on the Crystal booking agent, our accommodations were not as promised. We were misled and never told we were paying $12,000 to be situated in the basement level of the boat, partially submerged at water level. We spent 12 days at submarine level watching garbage float by our "panorama" windows. The sound of water splashing on the window kept us up all night. In addition when we docked our "view" was of a concrete wall that made our rooms constantly dark during the day when we docked in the ports . To make matters worse, we asked the crystal representative that our cabins be in close proximity. Instead we ended up at the opposite side of the boat with staff quarters between us. All attempts to remedy the situation fell on deaf ears. Nothing was done. For a cruise line with a five star rating, we found the food tasteless and unexciting. Breakfast and lunch everyday was the same for 12 days. There was very little deviation . It was boring and monotonous. To make matters worse, one member of our party had severe food sensitivities and had filled out paperwork in this regard prior to departure. This matter was not addressed until the 5th day of cruising due to our own initiative. This was a HORRIBLE vacation experience. We would NOT recommend Crystal River Cruises. Definetly Not worth taking off work for. TOTALLY disappointed. DON'T GO

Eastern Danube Crystal Mozart June 2018

Crystal Mozart Cruise Review by magwal

7 people found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Europe River
  • Cabin Type: Suite with Fixed Window
We recently returned from our first river cruise selecting Crystal Cruises because of their 5 star rating. We felt taken advantage of because we depended on their representative for booking. Upon arrival after a 10 hour flight, we were expected to handle our own luggage.The " motor coach" was about a 1/4 mile from the luggage carousel. No assistance was provided. We were two couples with 10 pieces of luggage total. On other cruises we were met by a representative of the cruise line and next saw our belongings in our stateroom . To carry our suitcases at our age and with medical conditions was totally unacceptable.

Having relied on the Crystal booking agent, our accommodations were not as promised. We were misled and never told we were paying $12,000 to be situated in the basement level of the boat, partially submerged at water level. We spent 12 days at submarine level watching garbage float by our "panorama" windows. The sound of water splashing on the window kept us up all night. In addition when we docked our "view" was of a concrete wall that made our rooms constantly dark during the day when we docked in the ports . To make matters worse, we asked the crystal representative that our cabins be in close proximity. Instead we ended up at the opposite side of the boat with staff quarters between us. All attempts to remedy the situation fell on deaf ears. Nothing was done.

For a cruise line with a five star rating, we found the food tasteless and unexciting. Breakfast and lunch everyday was the same for 12 days. There was very little deviation . It was boring and monotonous. To make matters worse, one member of our party had severe food sensitivities and had filled out paperwork in this regard prior to departure. This matter was not addressed until the 5th day of cruising due to our own initiative.

This was a HORRIBLE vacation experience. We would NOT recommend Crystal River Cruises. Definetly Not worth taking off work for. TOTALLY disappointed. DON'T GO
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Cabin Review

Suite with Fixed Window
Cabin W1 138
Having relied on the Crystal booking agent, our accommodations were not as promised. We were misled and never told we were paying $12,000 to be situated in the basement level of the boat, partially submerged at water level. We spent 12 days at submarine level watching garbage float by our "panorama" windows. The sound of water splashing on the window kept us up all night. In addition when we docked our "view" was of a concrete wall that made our rooms constantly dark during the day when we docked in the ports . To make matters worse, we asked the crystal representative that our cabins be in close proximity. Instead we ended up at the opposite side of the boat with staff quarters between us.
Harmony Deck Suite Cabins