We had sailed on Britannia previously. The second cruise she ever made. That was our first time with P&O and we disliked it so much (as my review at the time will explain) that we said we would never cruise with them again. This cruise was a present to us though. So the choice was made for us and we gave the ship and line another chance. Again, nothing has changed and we won’t be returning to P&O and the problems with Britannia are still the same as before.
The food was the main issue. As we had a large suite, we had access to the epicurean for breakfast. This was an excellent restaurant and the service and food was perfect. Friendly servers who were great with our little girl. The same can’t be said for the Oriental dining room. The food was constantly dry and cold and could take up to 45 minutes between courses which made meal times drag out. With a one, nearly two year old with us late at night, this was a big problem. The choice of food was poor and we all often struggled to find anything to eat. The buffet was no better. Food tasted as if it had been left under heat lamps for hours and the choice was small and poor and repetitive. It feels as if they are purposefully making the food bad to force you to spend money in the other restaurants. They do seem to like to up sell and try to drain every penny from you at every turn, with ads almost every day for £25 sail away parties and drinks. I know every line does this. We are not strangers to it. But it seems more obvious and blatant with P&O.
The grab and go is a great idea and handy for excursions, but again, the food is the same every single day and there is little choice.
We were not the only people to complain about the food. Many other passengers mentioned how poor they thought it was and that they’d never had another line with such a poor main dining room experience. The waiters seem overworked. Too many tables each to actually be attentive or get anything to you quickly. Or even top water up. Something which should be simple.
The reef kid’s club is better for older children than young. Lots of forms to fill in and lots of rules. We hadn’t come across anything like it on other lines. For you her children there isn’t much in the horizon program. Only the actual play room. A few times we went to the right venue at the right time for an activity, waited and nobody ever turned up. Kids arts and crafts for example, in the live lounge. A bit disorganised and disappointing.
One big complaint that hasn’t improved from the last time on Britannia was how little there is to do during the day. The lack of activities on the horizon is pitiful. Largely leaving people to themselves, probably hoping they spend more money rather than sit, bored.
The suite and balcony and all the extras were amazing. Great sized room and our stateroom attendant and butler were both very good. No faults there.
Beautiful, big room. Lots of added extras..magazines, books, binoculars. Coffee maker and kettle, chocolates, champagne and daily canapés. Butler and attendant both fantastic.