I will start with we the fact that this was our first Cruise on Princess, but we have taken 9 on RCL, 2 on NCL, and 2 on Carnival so we did have something to compare it to. Princess will not get a Second chance. We cruise with a group often so we take turns planning and picking cruise line and itinerary.

My wife and I had done Alaska before on NCL and had loved it, we were on the Sun. So this was our turn to pick, we decided to take our kids this time and had booked 2 of the 8 cabins in the group. No one in the group had been on Princess and we had heard great things about Princess in Alaska. So We spent over 7K on an inside and Balcony Cabin. Our friends who often do go with had the Balcony next door, we always open the balconies for a double balcony and had booked together and asked for this. The Group was in his and mine last names. When we got to the ship the Balconies were not opened, it took 3 days and 9 requests to have it done.

Princess switched our booking group agent a few times, once we all called and left messages for the old guy which no one returned and finally one dy after an hour on the 800 number I happened to get Robert by coincidence and he tells me I got moved out of Group Booking a month ago and Brenda took over. Brenda who? Then they got our dining messed up had to fix at the boat to get our group together, and even 2 of the cabins weren't even confirmed for the dining time. I was like huh, we booked as a group over 15 months in advance. Read more