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Have been on Seabourn a few times and decided to take our grown up family on this trip What should have been a super holiday was let down somewhat by mediocre service. On our previous trips with the line this has been their strong suit but not this time. We were on recently in October and it felt like being on a different ship. The restaurant staff are always polite but there was a sense of a lack of control and communication especially in the main dining areas. We had had slow service in the dining room and complained and things got better until the last night when it all fell apart again. Two of our party have food allergies and these just did not seem to be taken note of. On one occasion my wife was served a starter that could have made her very ill if she had not detected very quickly that one of the ingredients was the one she was allergic too. On our other cruises staff were always quick to get to know our name and our preferences but this did not happen on this one. Not all areas were poor some were very good such as Seabourn Square , Patio and the Sushi restaurant. Bar service was also first class especially in the observation lounge. Entertainment was excellent particularly the host dancers and crew performers and entertainment staff. The only thing we would suggest is some new shows are in order. Have seen the Tim Rice experience more than once! The casino was very well run and had a friendly vibe about it. Cabin service was absolutely superb. All in all frustrating as what should have been a great family holiday was let down by the less than impressive dining experience.

Not quite as good as before

Seabourn Encore Cruise Review by PRINTERATSEA

6 people found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Baltic Sea
  • Cabin Type: Penthouse Spa Suite
Have been on Seabourn a few times and decided to take our grown up family on this trip What should have been a super holiday was let down somewhat by mediocre service. On our previous trips with the line this has been their strong suit but not this time. We were on recently in October and it felt like being on a different ship. The restaurant staff are always polite but there was a sense of a lack of control and communication especially in the main dining areas. We had had slow service in the dining room and complained and things got better until the last night when it all fell apart again. Two of our party have food allergies and these just did not seem to be taken note of. On one occasion my wife was served a starter that could have made her very ill if she had not detected very quickly that one of the ingredients was the one she was allergic too. On our other cruises staff were always quick to get to know our name and our preferences but this did not happen on this one. Not all areas were poor some were very good such as Seabourn Square , Patio and the Sushi restaurant. Bar service was also first class especially in the observation lounge. Entertainment was excellent particularly the host dancers and crew performers and entertainment staff. The only thing we would suggest is some new shows are in order. Have seen the Tim Rice experience more than once! The casino was very well run and had a friendly vibe about it. Cabin service was absolutely superb. All in all frustrating as what should have been a great family holiday was let down by the less than impressive dining experience.
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Cabin Review

Penthouse Spa Suite
Cabin PS 1195
Penthouse Spa cabins are superb. Brilliantly situated and appointed.
Deck 11 Suite Cabins