• Write a Review
  • Boards
  • Log In
Aurora Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
289 Reviews

Worst treatment i've ever had.

Aurora Cruise Review by bm91

4 people found this helpful
Trip Details
  • Sail Date: Jun 2018
  • Destination: Europe
  • Cabin Type: Balcony Stateroom with Shower

My family booked onto this cruise as a birthday gift for my brother turning 21. We have been on a few cruises before and this is the first time I've ever experienced any issues.

First issue was that we requested cabins with baths. Travel agent said not a problem but upon embarkation we found out that only one cabin had one. Tried to complain to P&O about this but they explained they were fully booked.

We're not demanding passengers, We just expect to have the same kind of service you would have in a high street restaurant at the very minimum. However any time we ordered a drink, food or such outside of the restaurants, we would have a very rude reaction from the staff. We bought a pepsi card, every time we tried to use it, we would have the staff member look at us and walk off without saying so much as a "sure thing!" or "Not a problem!". The cruise we were on had a number of young stag do's on board so we assume that the staff were overworked and stressed out by how intimidating they were being but it's still no excuse to treat other passengers that way.

We had pre-ordered a birthday cake for my brothers 21st to be delivered to the table at sindhu, they didn't know what happened to the cake after we enquired. The next day we were told they "found it" and delivered it to the table. I know they tried to do right but having a cake a day late isn't what we paid for.

Amongst this, The buffet area was mislabeling food, I had an allergic reaction as they listed fish as chicken. I brought it to the attention of the manager at the time who just took all the labels off the food and walked off. Complained the next morning and was told it was going to be looked into.

To give credit where credit is due, The team at Sindhu were fantastic and so was the food! Our waiter at dinner as well as our wine waiter were also top class. It's just a shame that outside of dinnertime, we were treated incredibly badly.

The locations were great, the weather was also great so it's hard to say the entire holiday is ruined, I just remember on previous cruises we would be so happy to get back on board the ship because we'd be treated well and have good food and drink no matter what we experienced on shore.

I think this cruise was ruined by the stag do's to be honest. I don't mind people having fun but when they are intimidating staff and passengers, getting extremely drunk and rowdy, someone should cut off their alcohol supply. I'm also shocked that a few of them were smoking weed on the top deck by the pool and no staff tried to stop them. I think they were scared and the exhaustion was taken out on other passengers for this rowdy groups behaviour.

This whole experience has left me never wanting to use P&O/Carnival Group again and I'd advise anybody looking to take a cruise on the aurora to take a second think. I met other Cruise Critic users on board who had similar experiences and I expect there to be a few more from the same journey to share the same reviews.

bm91's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Balcony Stateroom with Shower
Cabin JB C284

Cabin was clean and comfortable. Good unobstructed views of the sea.

Port & Shore Excursion Reviews

Previous ReviewNext Review
1 Reviews Written
4 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Aurora Reviews

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.