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We chose this cruise as we liked the destinations that it offered and we had previously been on the Discovery. The negatives: The ship was shabby, the handrails on deck 12 had bolts missing from them, one of the large curtains in the cinema was hanging off, there were large scratches on mirror doors of the lifts, there were scuffs marks on walls everywhere. I could understand this if the ship had not just undergone a refurbishment but it seemed as if everything was rushed to get the ship ready in time. The toilets are horrendous, they block continuously and there is a nasty smell from them. Trip to Barcelona from Palamos - We visited La Sagrada and the tour operator whisked us on foot around the outside of the building in 12 minutes, this was after just spending 15 minutes in a shop where the operator told us they allow us to use their toilet facility. The Explorer comes with All Inclusive drinks as standard - but if you want a bottle of water you have to pay for it. The food was very disappointing, one evening we left the Latitude (sit down waiter restaurant) as the menu was so poor. The positives: The trips to Lucca, Pompeii and Herculaneum were excellent as was the port of Villefranche. The excursion staff and house keeping staff were excellent. Neutral: On occasion we felt intimidated whilst in the entertainment areas but the two shows that we watched were good. We had a large balcony cabin which was spacious but due to technical difficulties the television did not work properly. You could not turn the air conditioning off - it went from cold to hot on a turntable switch which we found very loud. Summary: This one week holiday cost us £3000 which we do not feel was value for money as excursions are on top of this. We will never go on the Explorer again and feel that Tui should be automatically refunding passengers part of the cruise costs as the ship is not up to standard

Explorer launched to soon

Marella Explorer Cruise Review by samcjp

13 people found this helpful
Trip Details
We chose this cruise as we liked the destinations that it offered and we had previously been on the Discovery.

The negatives:

The ship was shabby, the handrails on deck 12 had bolts missing from them, one of the large curtains in the cinema was hanging off, there were large scratches on mirror doors of the lifts, there were scuffs marks on walls everywhere. I could understand this if the ship had not just undergone a refurbishment but it seemed as if everything was rushed to get the ship ready in time.

The toilets are horrendous, they block continuously and there is a nasty smell from them.

Trip to Barcelona from Palamos - We visited La Sagrada and the tour operator whisked us on foot around the outside of the building in 12 minutes, this was after just spending 15 minutes in a shop where the operator told us they allow us to use their toilet facility.

The Explorer comes with All Inclusive drinks as standard - but if you want a bottle of water you have to pay for it.

The food was very disappointing, one evening we left the Latitude (sit down waiter restaurant) as the menu was so poor.

The positives:

The trips to Lucca, Pompeii and Herculaneum were excellent as was the port of Villefranche.

The excursion staff and house keeping staff were excellent.

Neutral:

On occasion we felt intimidated whilst in the entertainment areas but the two shows that we watched were good.

We had a large balcony cabin which was spacious but due to technical difficulties the television did not work properly. You could not turn the air conditioning off - it went from cold to hot on a turntable switch which we found very loud.

Summary:

This one week holiday cost us £3000 which we do not feel was value for money as excursions are on top of this. We will never go on the Explorer again and feel that Tui should be automatically refunding passengers part of the cruise costs as the ship is not up to standard
samcjp’s Full Rating Summary
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