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Well we left the Embassy Suites in Fort Lauderdale on the 16th of December to embark on our honeymoon cruise. We got to the terminal and got the news that they could not board us right away, no reason given, they said a supervisor would talk to us asap, that really made us feel good. When the supervisor finally got around to talking to us 3 hours later she informed us that our cabin was not ready because the ship had just came out of drydock from getting refurbished in Bermuda and that the pipes had burst on deck 6 (our deck) and they would have to switch us temporarily, they did not say to what or where. I called our travel agent right away as to what was happening and she said that they would have to give us at least what we had or upgrade us. They basically said we would get what they gave us, take it or leave it. We ended up with an ocean view cabin on the Dolphin deck, the lowest floor going. We were to be given an apology letter and a credit of $100 per day each plus the difference between cabin rates would be refunded. We got moved into our veranda cabin that same night actually finally at 9 pm, we finally got our luggage to our cabin the next day. 31 other people were inconvenienced as well this way. Some waited 4 days to get into their cabins. We also waited 3 days for them to find our shore excursion tickets, they never did actually, they just reprinted them all again. We also waited 3 days for the air conditioning to be fixed on deck 6, the phone had not worked properly the whole cruise, the wiring in the room was not even completed and I took pictures of this and sent them to my travel agent who forwarded them to HAL as proff of the shoddy work, why they even let this ship out of drydock in this condition is beyond me and why they did not even offer everyone on board some type of compensation is beyond me as well. So much said for the customer service of Holland America, has it deteriorated this much since our first experience with them aboard the Zandam 9 long years ago.?? Our one bright spot out of this might be that thankfully we were not still on deck one, 3 days into the cruise the toilets backed up and that was not pleasant, the entertainer made a comment that night welcoming everyone aboard the Rooter Routerdam. I told Gail it was not going to spoil our honeymoon cruise, it seemed like everyone still wanted to try though, the indifference displayed showed this, the line ups at the front office of people complaining showed in the shortness of tempers of the staff as well as the customers complaining. On the second last day of the cruise we finally noticed a credit on our shipboard account for $416 aptly named credit for plumbing issues. No letter of apology which I asked again for at the hotel office and almost a month after the cruise still no letter forthcoming. The crew was in and out of our room numerous times to try to fix the tv, the reception was terrible in this part of the ship, they did finally put the light back on the desk area though so at least we would not have to worry about the bare wires there, but they never got around to fixing the bare wires under the end table by the couch, never got the telephone working properly and the temperature control to actually work, air conditioning worked perfectly 24 hours a day, no matter were you set the temperature control at, cold or hot it only blew cold. Gail got phemonia by the time we got home. Overall this ship got a big zero from us as to customer satisfaction, the captain and cruise director Joesph kept on telling everyone to have a good day, with all the problems onboard that was almost like sticking a knife back in and twisting it a bit more. We might only be star mariners but we overheard onboard and see it here as well in the other reviews the 4 and 5 star mariners that have said they will sail no more with HAL. We are waiting to see what happens because our travel agent has lodged our compliant with HAL and as it moves up their corporate ladder, we will see what the outcome is. As a post note I showed the pics I took of the wiring in our suite to a friend of mine who is an electrical inspector for the city and he said if that was a hotel room here the hotel would have been fined. Who inspects HAL's ships

Please rename this ship the Waldorf Hysteria

Rotterdam Cruise Review by Nuggetbear

1 person found this helpful
Trip Details
Well we left the Embassy Suites in Fort Lauderdale on the 16th of December to embark on our honeymoon cruise. We got to the terminal and got the news that they could not board us right away, no reason given, they said a supervisor would talk to us asap, that really made us feel good. When the supervisor finally got around to talking to us 3 hours later she informed us that our cabin was not ready because the ship had just came out of drydock from getting refurbished in Bermuda and that the pipes had burst on deck 6 (our deck) and they would have to switch us temporarily, they did not say to what or where. I called our travel agent right away as to what was happening and she said that they would have to give us at least what we had or upgrade us. They basically said we would get what they gave us, take it or leave it. We ended up with an ocean view cabin on the Dolphin deck, the lowest floor going. We were to be given an apology letter and a credit of $100 per day each plus the difference between cabin rates would be refunded. We got moved into our veranda cabin that same night actually finally at 9 pm, we finally got our luggage to our cabin the next day. 31 other people were inconvenienced as well this way. Some waited 4 days to get into their cabins. We also waited 3 days for them to find our shore excursion tickets, they never did actually, they just reprinted them all again. We also waited 3 days for the air conditioning to be fixed on deck 6, the phone had not worked properly the whole cruise, the wiring in the room was not even completed and I took pictures of this and sent them to my travel agent who forwarded them to HAL as proff of the shoddy work, why they even let this ship out of drydock in this condition is beyond me and why they did not even offer everyone on board some type of compensation is beyond me as well. So much said for the customer service of Holland America, has it deteriorated this much since our first experience with them aboard the Zandam 9 long years ago.?? Our one bright spot out of this might be that thankfully we were not still on deck one, 3 days into the cruise the toilets backed up and that was not pleasant, the entertainer made a comment that night welcoming everyone aboard the Rooter Routerdam. I told Gail it was not going to spoil our honeymoon cruise, it seemed like everyone still wanted to try though, the indifference displayed showed this, the line ups at the front office of people complaining showed in the shortness of tempers of the staff as well as the customers complaining. On the second last day of the cruise we finally noticed a credit on our shipboard account for $416 aptly named credit for plumbing issues. No letter of apology which I asked again for at the hotel office and almost a month after the cruise still no letter forthcoming. The crew was in and out of our room numerous times to try to fix the tv, the reception was terrible in this part of the ship, they did finally put the light back on the desk area though so at least we would not have to worry about the bare wires there, but they never got around to fixing the bare wires under the end table by the couch, never got the telephone working properly and the temperature control to actually work, air conditioning worked perfectly 24 hours a day, no matter were you set the temperature control at, cold or hot it only blew cold. Gail got phemonia by the time we got home. Overall this ship got a big zero from us as to customer satisfaction, the captain and cruise director Joesph kept on telling everyone to have a good day, with all the problems onboard that was almost like sticking a knife back in and twisting it a bit more. We might only be star mariners but we overheard onboard and see it here as well in the other reviews the 4 and 5 star mariners that have said they will sail no more with HAL. We are waiting to see what happens because our travel agent has lodged our compliant with HAL and as it moves up their corporate ladder, we will see what the outcome is. As a post note I showed the pics I took of the wiring in our suite to a friend of mine who is an electrical inspector for the city and he said if that was a hotel room here the hotel would have been fined. Who inspects HAL's ships
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Cabin Review

Cabin 6207
Very large refrigerator, the whole suite was an icebox
  Rotterdam Deck Plans