Norwegian Pearl Review
Rating by category
Additional details
We sent out laundry and it came back missing several pieces. Tried to get reimbursed at guest services but were told nothing they could do and gave me a card to contact ncl insurance claims. Called them to find out they couldn't see my booking because the number I got through travelocity wasn't in their system. Not sure what to do about it now, $300 worth of clothes are gone. The room we paid for cost twice as much as a single because we had 2 small kids with us, all we got was a fold down bunk bed. Ports of call were a joke, only shopping to do if we didn't want to pay extravagant prices for an excursion. Felt like a tourist trap everywhere we went. We were told when we booked the trip that the price included $300 of onboard credit. When our final bill was presented, no credit was shown. Guest services knew nothing about it. When I checked my confirmation email at the very bottom of a long paragraph of fine print I see a link to fill out a form for the credit that must be submitted 21 days in advance. Why??? Nobody said a thing about this while booking and why would that be necessary anyway? We paid the price assuming we would have that credit, we were told we would have the credit, we got no credit whatsoever.
Overall very unsatisfied with the trip and feel like we were scammed.
The food was good.
Cabin Review
Family Inside
Very small as we expected but we booked a room for 4 people (2 small kids), we were expecting at least a 2nd bed but the only difference between our room and any other inside cabin was a fold down bunk bed. We paid twice as much as a cabin for 2 people, should have been given 2 cabins for the price.
Port Reviews
Seattle
Seattle is a beautiful city, especially along the waterfront. Lots to do for free or cheap.
Juneau
Nothing to do here but shop. Most shops are run by the cruise lines anyway, same garbage at every shop. Excursions were available but very expensive, especially traveling with 2 kids. Took the gondola to the top of Mt. Roberts which was beautiful but also cost $30 per person.
Skagway
12 hours here to do nothing. We saw a local play that was cute but also very expensive. Same shops as Juneau, same garbage to buy. Excursions sounded cool but too expensive for a family of 4. The adventurous excursions were not age appropriate for kids or older people.