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I’ve been on 13 cruises in the past four years and I’m hooked. Enjoyed Emerald Princess at Christmas three years ago (although apart from Crab Shack and Chefs Table the food was pretty poor). I was too busy to write a review however and eventually forgot. So summer 18 I decided to give Sapphire Princess a try: Room Good - super bed, good TV and good movies/ programmes. Awful smell from shower/ loo Staff Truly excellent. But a seasoned couple with 40cruises under their belt told me that in the past few years Carnival (who own Princess) have made cabin staff go from making up ten rooms twice daily to eighteen rooms in the same time. The couple felt guilty and upset for the staff about this. I too, had wondered why the staff had had to work for longer and longer every day. Now I understand. Excursions These same old time passengers - and others - advised that I should use Cruise Excursions which operate in each port of call, rather than Carnival’s Princess. This is because the Carnival ship’s charges are extortionate in comparison to Cruise Excursions, so more and more passengers are arranging excursions with Cruise Excursions before they leave to go on these cruise.ps. Entertainment Excellent - very good - only 45 minutes per evening unfortunately which is too little. Fitness I was lazy on this cruise so don’t know. : ( Food I have never written a review before now, but the food and corporate greed are the reasons I am writing this one. The food was truly awful. It was cheap canteen standard and so many passengers muttered about it - but said they never wrote reviews - that I decided someone had to do it or the food would just get worse. I stuck with salads but sent two dinners back which I’ve never done. The PR manager handled it excellently however - and, to be fair, this aspect iof Carnivals service is very good. I met one passenger who had sued Carnival - he didn’t say why - but he won. An example of cost cutting verging on the dishonest was when I asked for fresh orange juice. Instead I was given the reconstituted stuff they use on board and charged $4. So I went to the bar where it was made and asked again for fresh juice. The waiter genuinely seemed to believe it was fresh but I had had a look. I saw that Carnival had put reconstituted juice in a jug marked fresh juice and then charged me for it.... Rather than cause a fuss I pai but my goodwill was running out. The next day I did get fresh juice from fresh oranges but this time the fee was $4. 95.... I again paid but it was the last straw. One reason was that these incidents reminded me of Easter 18 - I was on another Carnival ship - P n O Ventura. As a solo passenger I pay hundreds of pounds more for a room - up to double the cost. I got the usual two chocolates in my room that first night. The next night I got only one. The manager explained that since I was the only person in the room I would only get one chocolate... For some reason a few other solo passengers got two ... Is this discrimination I ask? Seriously when another solo passenger and I complained, he reinstated the two chocolate policy for the duration of the cruise but said he would reintroduce it when we left. That is plain mean. Enrichment This is just another means of selling. Summary : Corporate Penny Pinching This is a lovely ship and, to a man, the staff is superb. But it is being ruined by corporate greed. Everywhere standards are being driven down by skinflint penny pinching. Carnival I am not saying that your board made the above decisions personally. But your policy of ruthlessly driving down costs by every nickel and dime - while posting profits in the billions - is responsible for such practices. With service such as that above however, your gravy train may seriously derail. At Christmas 18 I am going to India with Voyages to Antiquity. I hear they are decent people. I am looking forward to it. Meanwhile I’ve still got the cruising bug but this time around I shall keep you posted and would appreciate others helping.

Corporate Greed on Carnival hits

Sapphire Princess Cruise Review by annekelly

21 people found this helpful
Trip Details
I’ve been on 13 cruises in the past four years and I’m hooked. Enjoyed Emerald Princess at Christmas three years ago (although apart from Crab Shack and Chefs Table the food was pretty poor). I was too busy to write a review however and eventually forgot. So summer 18 I decided to give Sapphire Princess a try:

Room

Good - super bed, good TV and good movies/ programmes. Awful smell from shower/ loo

Staff

Truly excellent. But a seasoned couple with 40cruises under their belt told me that in the past few years Carnival (who own Princess) have made cabin staff go from making up ten rooms twice daily to eighteen rooms in the same time. The couple felt guilty and upset for the staff about this. I too, had wondered why the staff had had to work for longer and longer every day. Now I understand.

Excursions

These same old time passengers - and others - advised that I should use Cruise Excursions which operate in each port of call, rather than Carnival’s Princess. This is because the Carnival ship’s charges are extortionate in comparison to Cruise Excursions, so more and more passengers are arranging excursions with Cruise Excursions before they leave to go on these cruise.ps.

Entertainment

Excellent - very good - only 45 minutes per evening unfortunately which is too little.

Fitness

I was lazy on this cruise so don’t know. : (

Food

I have never written a review before now, but the food and corporate greed are the reasons I am writing this one.

The food was truly awful. It was cheap canteen standard and so many passengers muttered about it - but said they never wrote reviews - that I decided someone had to do it or the food would just get worse. I stuck with salads but sent two dinners back which I’ve never done. The PR manager handled it excellently however - and, to be fair, this aspect iof Carnivals service is very good. I met one passenger who had sued Carnival - he didn’t say why - but he won.

An example of cost cutting verging on the dishonest was when I asked for fresh orange juice. Instead I was given the reconstituted stuff they use on board and charged $4. So I went to the bar where it was made and asked again for fresh juice. The waiter genuinely seemed to believe it was fresh but I had had a look. I saw that Carnival had put reconstituted juice in a jug marked fresh juice and then charged me for it.... Rather than cause a fuss I pai but my goodwill was running out.

The next day I did get fresh juice from fresh oranges but this time the fee was $4. 95.... I again paid but it was the last straw.

One reason was that these incidents reminded me of Easter 18 - I was on another Carnival ship - P n O Ventura. As a solo passenger I pay hundreds of pounds more for a room - up to double the cost. I got the usual two chocolates in my room that first night. The next night I got only one. The manager explained that since I was the only person in the room I would only get one chocolate...

For some reason a few other solo passengers got two ... Is this discrimination I ask? Seriously when another solo passenger and I complained, he reinstated the two chocolate policy for the duration of the cruise but said he would reintroduce it when we left. That is plain mean.

Enrichment

This is just another means of selling.

Summary : Corporate Penny Pinching

This is a lovely ship and, to a man, the staff is superb. But it is being ruined by corporate greed. Everywhere standards are being driven down by skinflint penny pinching.

Carnival I am not saying that your board made the above decisions personally. But your policy of ruthlessly driving down costs by every nickel and dime - while posting profits in the billions - is responsible for such practices. With service such as that above however, your gravy train may seriously derail.

At Christmas 18 I am going to India with Voyages to Antiquity. I hear they are decent people. I am looking forward to it.

Meanwhile I’ve still got the cruising bug but this time around I shall keep you posted and would appreciate others helping.
annekelly’s Full Rating Summary
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