As first time cruisers we wanted to go from Tilbury (a port local to us) and do the British Isles Discovery 12 night cruise, booking direct with CMV (excellent advice and information provided to us by the CMV customer service agent). Right from the very beginning we could not fault a single thing. Embarking/disembarking was made so easy, effortless and hassle free due to the fantastic organisation by the London Cruise Terminal team and ALL CMV staff checking us in/out. We met some lovely people, enjoyed excellent cuisine throughout the different restaurants onboard (waiter led and self-service alike), the drinks were really varied (brands, etc) and all the staff were a credit to the company. Nothing was ever too much for our cabin steward and he always went that extra mile to ensure customer satisfaction. Waiters, waitresses, bar staff, entertainment staff, ship's crew and officers were second to none - always making sure that we were catered for depending on our needs, tastes and, of course, our safety. We were due to visit St. Peter Port, Guernsey but due to rather high swells, the tender boats could not be used so we were informed that as safety is the captain's priority, we would not be going ashore - those who had booked excursions got refunds and the entertainment team put on extra activities as well as projecting a blockbuster film in the Palladium Lounge. Yes, it is always a pity when certain places can't be visited but if the captain reckons that it's not safe to do so, then so be it.... he has my backing all the time in such circumstances! All in all, l can honestly say that this is the best holiday l have ever had and l would recommend CMV's Columbus without a shadow of a doubt! Congratulations CMV and here's to my cruising with you more and more!