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I've taken Costa 6 times the last 4 years. This was the least pleasant experience I've had with them. The spa was terrible - they should just close it. We did the "book a service, get spa access every day deal." It was always empty (not complaining about that), but here's why: *Wet robes - wouldn’t exchange *Wouldn’t let us cancel facials 48 hrs before appt - had to get manager *Kids' play area right above rooms; rooms small, so aestheticians bumping into you on table *Hard sell on more massages/appts and products got really annoying *No water in relaxation room *Stopping people in hallways to try to sell them products *Hot tub design terrible - 4 bucket seats, jets burn *Desk attendants were genuinely unpleasant. Bonus Round: Indian bartender looks at my card, says “Heather. Sounds like Hitler. You know name Hitler? Yeah. Sounds same.” €500 credit a scam - you can only "get" the discounts by taking advantage of “discounted” rates, free pizza, etc. that "add up" to €500 savings per cabin if you purchase every single special. That's misleading advertising that they couldn't get away with elsewhere. Overall, the service staff (except the spa here) are always nice; the food is mediocre. These are great if you want to get to hard to reach coastal cities, but this is not the best company in terms of comfort and friendliness.

Beware "specials;" nice itinerary, but not Costa's nicest ship

Costa Magica Cruise Review by heavymetalheather

2 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Baltic Sea
  • Cabin Type: Mini Suite with Balcony
I've taken Costa 6 times the last 4 years. This was the least pleasant experience I've had with them. The spa was terrible - they should just close it. We did the "book a service, get spa access every day deal." It was always empty (not complaining about that), but here's why:

*Wet robes - wouldn’t exchange

*Wouldn’t let us cancel facials 48 hrs before appt - had to get manager

*Kids' play area right above rooms; rooms small, so aestheticians bumping into you on table

*Hard sell on more massages/appts and products got really annoying

*No water in relaxation room

*Stopping people in hallways to try to sell them products

*Hot tub design terrible - 4 bucket seats, jets burn

*Desk attendants were genuinely unpleasant.

Bonus Round:

Indian bartender looks at my card, says “Heather. Sounds like Hitler. You know name Hitler? Yeah. Sounds same.”

€500 credit a scam - you can only "get" the discounts by taking advantage of “discounted” rates, free pizza, etc. that "add up" to €500 savings per cabin if you purchase every single special. That's misleading advertising that they couldn't get away with elsewhere.

Overall, the service staff (except the spa here) are always nice; the food is mediocre. These are great if you want to get to hard to reach coastal cities, but this is not the best company in terms of comfort and friendliness.
heavymetalheather’s Full Rating Summary
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Cabin Review

Mini Suite with Balcony
Cabin MS
We had a mini suite with balcony, which was nice. Our steward was wonderful.
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