I've taken Costa 6 times the last 4 years. This was the least pleasant experience I've had with them. The spa was terrible - they should just close it. We did the "book a service, get spa access every day deal." It was always empty (not complaining about that), but here's why:
*Wet robes - wouldn’t exchange
*Wouldn’t let us cancel facials 48 hrs before appt - had to get manager
*Kids' play area right above rooms; rooms small, so aestheticians bumping into you on table
*Hard sell on more massages/appts and products got really annoying
*No water in relaxation room
*Stopping people in hallways to try to sell them products
*Hot tub design terrible - 4 bucket seats, jets burn
*Desk attendants were genuinely unpleasant.
Indian bartender looks at my card, says “Heather. Sounds like Hitler. You know name Hitler? Yeah. Sounds same.”
€500 credit a scam - you can only "get" the discounts by taking advantage of “discounted” rates, free pizza, etc. that "add up" to €500 savings per cabin if you purchase every single special. That's misleading advertising that they couldn't get away with elsewhere.
Overall, the service staff (except the spa here) are always nice; the food is mediocre. These are great if you want to get to hard to reach coastal cities, but this is not the best company in terms of comfort and friendliness.
We had a mini suite with balcony, which was nice. Our steward was wonderful.
Helsinki is great; easy to get around on trams, which run pretty close to the port. Ship docks 3 mi away. Old Market hall has a great soup stall and lots of real coffee.
Guide was great; we got into the museum early and ahead of the hoards. 2 hour tour was plenty (collection is unimpressive, but the architecture of the palace is worth seeing). Afterwards brief walking tour of main area.View All 377 Hermitage Museum Reviews