Norwegian Sun Review

4.0 / 5.0
2,171 reviews

Customer Service is inadequate while on board

Review for Cuba Cruise on Norwegian Sun
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lroper
2-5 Cruises • Age 50s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Service

Additional details

Sail Date: Jun 2018
Cabin: Balcony

We had an issue with the temperature of our Cabin being way too hot. We couldn't even stand to take showers and get ready at night as it was too hot. We called to have it fixed and 5-6 hours later nothing had been done. No one seemed to care and the lady that answered our call was rude to us.

Customer Service dropped the ball.

The food was not the greatest. Average to poor I would say.

Cabin Review

Balcony

NEVER get a Balcony room in the summer! Your room will be more like a sauna and they do nothing about it. Miserable!

Port Reviews

Key West

There wasn't enough time to take the excursion we wanted. By the time we arrived in town they were ready to close.

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