We chose this cruise for the itinerary , having cruised with other cruise companies including Celebrity .Royal Caribbean Princess, but this was our first with P & O. Firstly lets deal with the positives food, entertainment cabin and certain crew members were very good if not for them I would have given just ONE. Sadly, the majority of so called "Hotel " staff were either rude or surly often BOTH and appear to have had no "CUSTOMER SERVICE" training. Often the crew appeared to be working in positions in restaurants, reception etc. with what seems to be little or no training or supervision. Whilst accepting that there is always an ever changing turnover of crew ,compared to other cruise ships, P & O don't appear to worry about training of Staff. HERE ARE SOME EXAMPLES:- Epicurian Restaurant Wishing to book this restaurant towards the end of our cruise on the FIRST day on board we went to venue to book which we did for TEN DAYS LATER for 7.30pm even then we were informed that it was not possible to select a table location (IT IS NOT APPARANTLY P & O COMPANY POLICY ??!) On the day we had a card to say table was now available for 7.45pm ?! even then upon arrival it appeared that they were not ready for us!. the service was terrible 30 minutes for someone to take order further 20 mins to get wine! and staff running around like "Headless Chickens" not having a glue what or where they should be and the so called Head Waiter just standing around offering no support or supervision to the staff BEHIND THE SCENES TOUR Confirmation letter stated that we were to report to reception at 12.20pm. This we did and found others waiting to do same tour and joined them . Our guide (Entertainment assistant Leo) came up greeted us and we asked him if we needed to sign paperwork prior to tour He said "NO". After a short delay Leo told us it was time to start tour but we would have to have a " Body Security Scan" prior to proceeding THIS WAS DONE IN BRODIES BAR ENTRANCE (WHICH BEING A SEA DAY WAS VERY BUSY) IN FULL VIEW OF OTHER PASSENGERS. Shortly after tour begun we were summoned by security to be informed we were with the wrong tour group .It appears that we had joined the tout that should have started at 11.45 bur had been late leaving as there had been no crew member to act as guide!!. at no time did any one ask us our names prior to start of tour!! But as on a previous occasion when querying anything with staff we were made to feel it was our fault and that the crew were always right!! MAITENANCE One night the outside partition dividing the balcony from ajoining cabin broke loose and started "banging" as it was 200am in the morning I phoned reception and told them what had happened. When they answered they asked "did I want it fixed now? or wait till morning ?" When "Maintenance" did arrive it was 2 women ,one armed with a screwdriver!, who eventually managed on securing panel but upon leaving cabin "DID NOT KNOW HOW TO LOCK SLIDING DOOR!". This is just 3 examples of poor customer service we received . Port talks, bar staff embarkation of tours , reception staff were all ( compared to other cruises we have been on) of a very poor standard. the condition of ship is poor and needs a refit ,the furnishing in places torn and cabin shower curtain "smelt mouldy" The saving factor for this cruise were our waiters Jibi and Vinod and wine waiter Sam!. this was our 13th cruise ,unlucky for some its said !, it certainly for us by choosing P & O NEVER AGAIN.

Azura "The FLoating Faulty Towers"

Azura Cruise Review by Cherries 1

6 people found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Europe
  • Cabin Type: Balcony Stateroom
We chose this cruise for the itinerary , having cruised with other cruise companies including Celebrity .Royal Caribbean Princess, but this was our first with P & O.

Firstly lets deal with the positives food, entertainment cabin and certain crew members were very good if not for them I would have given just ONE.

Sadly, the majority of so called "Hotel " staff were either rude or surly often BOTH and appear to have had no "CUSTOMER SERVICE" training. Often the crew appeared to be working in positions in restaurants, reception etc. with what seems to be little or no training or supervision. Whilst accepting that there is always an ever changing turnover of crew ,compared to other cruise ships, P & O don't appear to worry about training of Staff.

HERE ARE SOME EXAMPLES:-

Epicurian Restaurant Wishing to book this restaurant towards the end of our cruise on the FIRST day on board we went to venue to book which we did for TEN DAYS LATER for 7.30pm even then we were informed that it was not possible to select a table location (IT IS NOT APPARANTLY P & O COMPANY POLICY ??!)

On the day we had a card to say table was now available for 7.45pm ?! even then upon arrival it appeared that they were not ready for us!. the service was terrible 30 minutes for someone to take order further 20 mins to get wine! and staff running around like "Headless Chickens" not having a glue what or where they should be and the so called Head Waiter just standing around offering no support or supervision to the staff

BEHIND THE SCENES TOUR Confirmation letter stated that we were to report to reception at 12.20pm. This we did and found others waiting to do same tour and joined them . Our guide (Entertainment assistant Leo) came up greeted us and we asked him if we needed to sign paperwork prior to tour He said "NO". After a short delay Leo told us it was time to start tour but we would have to have a " Body Security Scan" prior to proceeding THIS WAS DONE IN BRODIES BAR ENTRANCE (WHICH BEING A SEA DAY WAS VERY BUSY) IN FULL VIEW OF OTHER PASSENGERS. Shortly after tour begun we were summoned by security to be informed we were with the wrong tour group .It appears that we had joined the tout that should have started at 11.45 bur had been late leaving as there had been no crew member to act as guide!!. at no time did any one ask us our names prior to start of tour!! But as on a previous occasion when querying anything with staff we were made to feel it was our fault and that the crew were always right!!

MAITENANCE One night the outside partition dividing the balcony from ajoining cabin broke loose and started "banging" as it was 200am in the morning I phoned reception and told them what had happened. When they answered they asked "did I want it fixed now? or wait till morning ?" When "Maintenance" did arrive it was 2 women ,one armed with a screwdriver!, who eventually managed on securing panel but upon leaving cabin "DID NOT KNOW HOW TO LOCK SLIDING DOOR!".

This is just 3 examples of poor customer service we received . Port talks, bar staff embarkation of tours , reception staff were all ( compared to other cruises we have been on) of a very poor standard. the condition of ship is poor and needs a refit ,the furnishing in places torn and cabin shower curtain "smelt mouldy"

The saving factor for this cruise were our waiters Jibi and Vinod and wine waiter Sam!.

this was our 13th cruise ,unlucky for some its said !, it certainly for us by choosing P & O NEVER AGAIN.
Cherries 1’s Full Rating Summary
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Cabin Review

Balcony Stateroom
Cabin JB A519
cabin was good in size good storage but shower needs attention Glass door as opposed to "Smelly" shower curtain!. Fixtures are "Tired" and small TV is poor. small choice of TV stations and why NO BBC NEWS on so called BRITISH SHIP
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