Norwegian Breakaway Review

Poor customer service and kids club spoils good itinerary

Review for the Baltic Sea Cruise on Norwegian Breakaway
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ajith_v
2-5 Cruises • Age 40s

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Additional details

Sail Date: Jun 2018
Cabin: Mid-Ship Balcony Stateroom
Traveled with children

We found the itinerary for NCL breakaway in the baltics to be very interesting and as we had heard reasonable feedback about their "free-style" cruising, we booked their cruise starting 16th June on the breakaway from Copenhagen.

Our overall experience was poor due to the low motivation level of staff and the consequent poor quality service which we experienced at every touch point in the ship - as well as poor processes with low flexibility that made every interaction with the ship- painful, long and usually unsatisfying.

We are a family of four with 2 adults and 2 girls aged 11 and 6 and this was our second cruise as a family.

Cabin Review

Mid-Ship Balcony Stateroom

Cabin BA

Good quality cabin with space for 4 people. 2 on bunk beds.

Bathroom was clean and efficient and everything worked.

Balcony was "tiny" but okay...

Port Reviews

Copenhagen

Take the "free walking tour" starting from the dragon statue near the town hall - it was brilliant and also the museums are v good

Stockholm

We got dropped to the centre by NCL's shuttle bus and spent time exploring vasa museum, Gamlastan Imperial palace and a river cruise - all of which was excellent.

We spent about 170 USD in all for 2 adults and 2 kids for everything including our lavish lunch

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