Princess was recommended by our travel agent. This particular ship happened to be sailing from Anchorage to Vancouver during the time period that we needed. From the day we boarded the ship, it was a disaster. Our daughter did not have a working toilet for 48 hours and no hot water. Hallways throughout the ship had water leaking from the ceiling and their were buckets and towels everywhere. To say that Guest Services was unconcerned about the situation would be giving them too great of a compliment. They were dismissive. My husband and I eventually went to guest services with our daughter, and a supervisor offered to move her to a different room on a different deck. We went to check out the room and clearly they had moved someone else out of that room. The decorative panels were falling off the walls (likely water damage); ceiling panels were ajar; and light fixtures were flickering. During the entire cruise, there were leaks in the hallway and staff working up in the ceiling.
Honestly, everything about this ship was a disappointment--from the food, to the condition of the cabins, to the attitude of a lot of the staff. The highlight was the shore excursions. Our time on the ship was miserable. There was such an emphasis on selling you something at every opportunity. My husband and I were on a club level deck, so we had access to club level dining. This was nothing more than a certain part of a dining room being roped off. However, since we had "anytime dining," and the waits were ridiculous, it would have been nice to be seated in club dining. We were quickly informed that we could not bring our daughter in with us, so that was that. The two specialty restaurants on board were mediocre compared to other cruise lines we have sailed. We did not take part in any of the entertainment and activities. Pools were periodically closed. Hot tubs were periodically closed. On the last day of the cruise, we went into one of the gift shops on the ship, and there was a stream of water coming out of a light fixture into a bucket setting on the checkout counter. Aside from the issues with this ship, I would never sail with Princess again. Oh, and as compensation, our daughter was offered a $200 credit toward her room. If you can believe it, a Guest Services supervisor asked her at one point if she just couldn't use someone else's bathroom...I think that sums it up.
Needs refurbished. Bed was comfortable. Everything else was outdated.