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Chose this cruise line for reviews. This ship is older so some wear and tear expected. Had a mini-suite that had a strong odor of mold, bed was well used and lumpy with visible deformations in the mattress. Club Class dining was very good, staff was excellent. The pizza was tasteless at other cafe, and ice cream substance was horrible. Buffet was mediocre at best. Most activities on board were to encourage you to buy their priceless baubles. It felt like we were living in an infomercial. While I expect some of this, this cruise line is all about the sales. Princess claims that they will make this a once in a lifetime experience. I presumed this meant it would be a good experience, to the contrary, I think they mean that after one cruise you will never use Princess again. The staff and Captain were reluctant to provide information on where disembarkation would occur, where lines should form. It was a big secret, unlike other cruises I have experienced. The staff then complained about where the lines organically formed and meandered. Also, someone had a "medical emergency" on board that required a 7 plus hour detour causing a complete loss of any excursions in Juneau. Not sure what kind of emergency requires such detour, but yet doesn't merit helicopter to fly to medical facility. Seas were not that rough. Captain then repeatedly lied about still making port on time, only releasing that we would not about an hour before we were due in. Notice would have been nice to cancel excursions. When we reached excursion company via phone, they stated they had known the night before. Captain lied. On other cruises such issues, even when weather related, were offset by some renumeration to the passengers such as credit to their account. Not with the money hungry folks at Princess. Listened to Ms. Texas blather on about buying their coupon book (don't do it), or being a VIP shopper...worthless, same coupons taped to display shelves in stores in port. If other wish to cruise with this company, don't buy a thing until the last full day of the cruise. Those priceless baubles are not worth the opening price, and probably not the finishing price either. The "Love Boat" company is now the "Lust Boat", and they are after your money...not the way to see Alaska!

Kept in the dark

Ruby Princess Cruise Review by Done with Princess

6 people found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Alaska
  • Cabin Type: Mini-Suite with Balcony
Chose this cruise line for reviews. This ship is older so some wear and tear expected. Had a mini-suite that had a strong odor of mold, bed was well used and lumpy with visible deformations in the mattress.

Club Class dining was very good, staff was excellent. The pizza was tasteless at other cafe, and ice cream substance was horrible. Buffet was mediocre at best. Most activities on board were to encourage you to buy their priceless baubles. It felt like we were living in an infomercial. While I expect some of this, this cruise line is all about the sales.

Princess claims that they will make this a once in a lifetime experience. I presumed this meant it would be a good experience, to the contrary, I think they mean that after one cruise you will never use Princess again.

The staff and Captain were reluctant to provide information on where disembarkation would occur, where lines should form. It was a big secret, unlike other cruises I have experienced. The staff then complained about where the lines organically formed and meandered. Also, someone had a "medical emergency" on board that required a 7 plus hour detour causing a complete loss of any excursions in Juneau. Not sure what kind of emergency requires such detour, but yet doesn't merit helicopter to fly to medical facility. Seas were not that rough. Captain then repeatedly lied about still making port on time, only releasing that we would not about an hour before we were due in. Notice would have been nice to cancel excursions. When we reached excursion company via phone, they stated they had known the night before. Captain lied. On other cruises such issues, even when weather related, were offset by some renumeration to the passengers such as credit to their account. Not with the money hungry folks at Princess.

Listened to Ms. Texas blather on about buying their coupon book (don't do it), or being a VIP shopper...worthless, same coupons taped to display shelves in stores in port.

If other wish to cruise with this company, don't buy a thing until the last full day of the cruise. Those priceless baubles are not worth the opening price, and probably not the finishing price either. The "Love Boat" company is now the "Lust Boat", and they are after your money...not the way to see Alaska!
Done with Princess’s Full Rating Summary
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Cabin Review

Mini-Suite with Balcony
Cabin MB D424
Flickering lights, moldy smell, sliding door that jammed shut, lumpy bed, slow draining tub/shower, very uncomfortable couch...
Dolphin Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews