Viking Atla Cruise Review by MLenny
- Sail Date: June 2018
- Destination: Europe River
- Cabin Type: Veranda Superior
The boat is kept in pristine condition. Stateroom adequate and comfortable.
Great service from the crew. They really try.
Some of the tour guides were excellent and interesting; a few not so.
The Not So Good and Inadequate:
The wi-fi is advertised but was almost non-existent. Very false advertising. Two of our devices never connected, yet did easily in hotels. Other devices were extremely slow and not available often. No excuses Viking: wi-fi is available these days everywhere, on buses, planes, etc. Wi-fi calling was not available at all on boat, yet available easily at all hotels. If Viking is reading this, you should reimburse us about 15 dollars for needed cell calling.
Advertised TV is almost worthless, as there is really nothing to see, The "news" channels CNN and BBC International mostly run 2 or 3 day old feature stories over and over. No local TV including no soccer/football during World Cup. Unforgivable in Europe.
Paid-for balcony (or even window) useless as 2 or 3 boats tied up in port and balcony touches other boat. Total waste of money and close to fraudulent as a room upgrade.
Best I can say about the food is that it is plentiful but "plain." Some of the local specialties in Austria and Hungary raised the average a bit. Good breakfasts.
Program Director was mostly annoying as he was primarily a sales-person for optional tours and $100 certificates for future cruises. Voice blasted at high volume during the sales pitches. Had to listen to sales talk in lounge before dinners as it was mixed with some needed information.
Gratuities in literature spoken of as Viking gratuity "policy." A I see it the gratuity "policy" is mine and yours, not Viking's.
Viking would not fly us USA to Florence, which was our first choice.
Viking would not book us on the only non-stop from Rome to Nuremberg; wanted to route us through Paris or elsewhere at high cost and much wasted time. Therefore would not provide transfer from Nuremberg, though we met Viking rep at airport. Wanted Euro 60 for transfer. Took a cab for Euro 29. Viking transfer bus had 50-60 (?) empty seats.
Viking changed our return flight while we were on the boat, because of a strike, but did not notify us.
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