I have been a long time cruiser on Carnival and many other cruise ships. I have always enjoyed myself on each of the cruises booked.I have always found trips relaxing and a great value This time I CANNOT say that I had a satisfying time. The Horizon was overcrowded to the point of being very uncomfortable. The Lido and Serenity decks pools and hot tubs were ridiculously crowded and one was not functioning properly. The highlight of the ship, the sky ride, was not operating at all.The Food on the lunch buffet was not appetizing at all. After awhile, i found myself just walking away because lines were way too long. The pizza was the only option that was reasonable in wait time depending on the time of day.

The shows did not live up to my expectations of Carnival's entertainment. I am fully aware that this is a vacation business but Carnival used to have a way of making vacationers feel that their satisfying experience was the first priority. They used to have an art of presentong food in an awesome way. However now they have no problem presenting upcharges ,overpriced excursions and overcrowded facilities.

On a positive note our servers in the Meridian Restaurant were outstanding and our cabin was kept clean by hard working staff who earn every penny. When I called after disembarking they said SORRY.Well I am sorry... My Family and friends will be looking to other cruise lines for future bookings.