Norwegian Gem Cruise Review by bh22
- Sail Date: June 2018
- Destination: Canada & New England
- Cabin Type: Penthouse with Large Balcony
Overall, food was a letdown. We had the package for 3 specialty restaurants and went to La Cucina, Le Bistro and Teppanyaki. La Cucina was terrible! Worse Italian food ever. Le Bistro and Teppanyaki were the only 2 dinning meals we enjoyed the entire 7 day cruise. We tried the Grand Pacific twice and O' Sheehan’s once for dinner and twice for lunch. O ‘Sheehan’s is overall subpar. Far as you can get from being an Irish Pub as far as the taste of the food and food selections. Only good thing we had at O’ Sheehan’s was their wings.
A big thing we noticed is on excursion days, lunch selections we pretty much limited to one buffet. Formal dining rooms were closed as well as the Great Outdoors buffet and the one by the pool. The one by the pool was noted on the daily cruise newsletter they handed out every day, was listed as to be open on these days. This was never opened on excursions days. I would assume if something is listed to be open, it should be open? Overall, we were very disappointed in the food we had on the cruise. The selections on the menu and taste were both lacking. Same menu every day for breakfast and lunch. We were never offered lobster, and any other seafood except maybe shrimp. You would think being in the New England area, we would have some kind of lobster dish offered daily. We did not get the great food you hear about on cruises. We will never take a cruise on this ship again.
Service as all eating places were average at best. Mostly below average. The only 2 places that were great at service, was where we had our best meals, Le Bistro and Teppanyaki. The best service we had outside of dinning, was at the Martini bar. The staff there were very pleasant and were always checking on you and keeping your glass full.
We had the Ultimate drinking package. This is also a joke. It is supposed to cover up to $15 per drink. Well, Bourbon and Scotch drinkers always had an up change, since these drinks were more than $15. Really, $18 for 1 shot of Knob Creek bourbon. The bottle retail is $35, so only 2 shots, the bottle is paid for. They can’t change $15 for this so, it would be included with the drink package. This is ridiculous.
No Complaints on Embarkation and Disembarkation. Both went pretty smooth. We decided to self-Disembark and carried our own luggage off. This definitely saves time and highly suggest doing that if you can.