I’m writing this to pre-warn any passengers in the immediate future who may get cabins 10618 through 10612. We have suffered a week of badly interrupted sleep due to some short of night time mechanical failure above our cabin (10616). This lasted from several minutes to several hours every night, and was so loud as to interrupt sleep. Our neighbours suffered similar. We’ve disembarked exhausted. It was logged with guest relations every time but it was never addressed. We were offered no alternatives other than two bottles of red wine and $100 on board credit. We were told there had been no previous complaints. If you get any of these cabins, suffer the same and are told there’s been no complaints, they’re lying. On one occasion, a particular guest relations officer who obviously didn’t understand the meaning of his title told my wife to keep quiet and then engaged her in a staring out contest. (Name available on request.) A colleague apologised for his attitude and we never saw him on the desk again.
Other issues:
The speciality dining is oversold so unless you’ve used up your allowance by mid week or have bookings confirmed for the second half, you can’t get in anywhere from about three days out. Hence it’s a value you can’t then realise.