We’ve sailed Celebrity more than a few times, and this was our first disappointment. I think the reason for this feeling is that Celebrity has cut back on some of the little things that made a cruise seem special. This was particularly noticeable in the lack of detail in the Concierge class stateroom. Gone are the days of beautiful stateroom flowers, welcome bottle of chilled champagne and lovely, memorable and useful gift upon arrival. Our concierge class stateroom was on deck 8. Room was fine, but bland with worn furnishings and thin towels. Embarkation was fine until the muster station exercise. Guests were jammed packed int areas too small to accommodate the number of people, staff was disorganized, and the whole thing took an extraordinary amount of time - well over 30 minutes jammed in to a hot, packed area. Overall the staff on the ship seemed worn out and at times overwhelmed. This could be that our AK cruise started right after the ship had crossed the Pacific from Asia. Many cruise staff seemed glassy-eyed and like they were running on automatic pilot. Some specific experiences: The stateroom attendant was adequate, but seemed mostly concerned with trying to get us to commit to regular times of day we’d be out. We didn’t spend much time in the stateroom, so we told him he’d just need to flex with our random schedule. Food on the cruise was average at buffet and grill, good in the main restaurant, service spotty depending on where you were seated. Bartenders across the ship could use some customer service training, and several were actually rude. Especially to a woman if unaccompanied by a man, which was archaic and unbelievable in today’s world. We also noticed bars on the ship were not open at times published in the daily ship itinerary, so if you wanted one of the higher end wines with or after lunch or a Pelligrino water, you were out of luck. Disappointing if you purchased the unlimited premium beverage package. Entertainers were very talented and fun. Shore excursions were good, and we did many of them... worth the price, and well arranged. On board activities were spotty. Some were very good like wine tastings, and others absolutely horrid. Had a ridiculous experience at 2 watercolor art classes run by a person who only wanted to work with people who were on extended cruising (2+ weeks), wouldn’t share supplies to newcomers, and started classes 15min early every time just to accommodate her prior pet students. Really?!? Not my idea of fun treatment, and certainly inappropriate for a cruise activity! I chose to leave the second class upon recognizing the instructor’s pattern as there was fun to be had elsewhere. We’ve cruised numerous times, and really enjoyed our experiences in Alaska. We’ll go back again, but not on Celebrity. Overall the cost of this cruise outweighed the experience for us. We’ll choose a different cruise line next time.
Bland furnishings and very worn, stained and dirty upholstery. Thin towels. Concierge class did not seem to offer much this time. No nice flowers or chilled welcome champane or memorable gifts as on past trips. Very small afternoon canapés still provided.