Regal Princess Review

Would have been excellent but for atrocious passenger handling logistics!

Review for the British Isles & Western Europe Cruise on Regal Princess
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Frustrated commenter
6-10 Cruises • Age 70s

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Sail Date: Jun 2018

We choose this cruise for the excellent itinerary, quality of Princess food, cabins and amenities. I would rate this cruise excellent in all these categories.

The passenger logistics in handling the movement of passengers on or off the ship and other required on-board activities, such as customs, were so bad that my wife and I will be very hesitant about taking any future Princess Cruise. At Guernsey the line-up for the return tender took over 2.5 hours while the one at South Queensferry was at least 1.5 hours (this probably caused by all shore excursion tour buses arriving at the same time shortly before the advertised time for the last tender). Given that many of the passengers were seniors, Princess should be much more considerate of their difficulties in standing in queues (at times in the sun) for such extended periods.

Other than those dealing with passenger logistics, all crew members were extremely helpful and obviously very concerned about passenger satisfaction. It is a pity that all of this was overshadowed by the lack of passenger concern / satisfaction demonstrated by those managing passenger logistics.

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