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This was our first river cruise and understood Viking was a top provider. BUT, we were very disappointed. The crew/staff were excellent, but after that things fell down. Getting a balcony is a waste of money as many times we were moored next to another Viking ship's balcony which was just 2 feet away. No view or privacy! Breakfast was fine but other meals were poor. It became the joke many times to see what was served compared to what was ordered. Many times when we docked at a town we then had to be bussed. We were not able to simply get off the ship and walk around. A couple times we docked in industrial areas. On included tours guides were friendly and knowledgeable, but we were always rushed. Numerous times we had to move along as there was a group behind us. No time for questions (later) and photos. A typical tour was bussing, see a cathedral/palace/castle listen to some history/stories & then some free time. When you combine the amount of ships of Viking & it's competitors, tours become a herd! For the price do not recommend Viking. Will not use again. Viking may have been a class outfit, but possibly have lost control with expansion. Deep research needed for any river cruise. Have taken over a dozen land trips with success, but our ages require a more leisurely experience.

Dissapointed

Viking Embla Cruise Review by ffg7711

9 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Europe
  • Cabin Type: Veranda Superior
This was our first river cruise and understood Viking was a top provider. BUT, we were very disappointed. The crew/staff were excellent, but after that things fell down. Getting a balcony is a waste of money as many times we were moored next to another Viking ship's balcony which was just 2 feet away. No view or privacy! Breakfast was fine but other meals were poor. It became the joke many times to see what was served compared to what was ordered. Many times when we docked at a town we then had to be bussed. We were not able to simply get off the ship and walk around. A couple times we docked in industrial areas. On included tours guides were friendly and knowledgeable, but we were always rushed. Numerous times we had to move along as there was a group behind us. No time for questions (later) and photos. A typical tour was bussing, see a cathedral/palace/castle listen to some history/stories & then some free time. When you combine the amount of ships of Viking & it's competitors, tours become a herd! For the price do not recommend Viking. Will not use again. Viking may have been a class outfit, but possibly have lost control with expansion. Deep research needed for any river cruise. Have taken over a dozen land trips with success, but our ages require a more leisurely experience.
Viking Cruises, Community Team has responded
Thank you for taking the time to share your experiences aboard Viking Embla with the cruising community, ffg7711. It is pleasing to learn that you found our crew and staff to be excellent, however we do recognize your disenchantment with your balcony due to double docking. Although we regret to hear about your dissatisfaction with the onshore tours, we are grateful for this opportunity to collect feedback about our third-party vendors for review by our Executive Team. We appreciate this chance to respond, ffg7711, however should you like to share more about your Viking experience, we would be happy to collect additional comments at TellUs@vikingcruises.com. Thank you for sailing Viking, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
ffg7711’s Full Rating Summary
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Onboard Experience

Cabin Review

Veranda Superior
Cabin A 329
OK
Upper Deck Balcony Cabins, Suite Cabins