No Air nor customer service on Costa Fortuna: Costa Fortuna Cruise Review by cancruise2

Costa Fortuna 2
Member Since 2010

Overall Member Rating

No Air nor customer service on Costa Fortuna

Sail Date: January 2010
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
I appreciate the reviews on Cruise Critic and let them guide my decisions for a new cruise booking. The Costa Fortuna cruise on January 10th was more than disappointing. It was extremely uncomfortable for passengers. I did not get Air in my cabin for 2-days (on level one) and it took 4 attempts to get it corrected and then very little air was forthcoming for the rest of the cruise. After many passengers complained with the same issue they disclosed that there were generator issues. If you are at the front of the ship on levels 1 and 2 you will hear the crew announcements on the hour starting at 4 am in the morning.

Customer Service was non-existent at the front desk, tour desk and on-shore staff. The Virgin islands visited on this cruise were fine. The food was OK, but was not as good as the Costa Atlantica. I am a big believer that it is the Cruise line and the ship that makes the cruise a good experience and recommend Holland America, Princess and NCL over Costa for service More and overall experience. I hope that this message will steer you away from Costa Fortuna to any other line/ship. To make the point, when I asked not to pay the daily service charge, they didn't even question me, just credited my account. So much for service. Less

Published 01/26/10

Cabin review:

The cabin had two portholes and single bed, non-working air, non-working toilet and phone. It will take at 2-3 attempts to get maintenance to come to your cabin. Note they charge for in-cabin movies ($8.95) and have poor to no reception to regular tv. Ship channels and CNN is all you will get in the cabin.

Port and Shore Excursions

Beach looks beautiful from the ship, but its coral and not very deep so is not good for swimming. You can get hurt getting in and out of the water. There is also tar from the ships. I recommend the pool where the ships dock. It is free to use in Margaritaville. Get off early or you won't get a lounge chair.

Read 1702 Grand Turk Reviews

Old San Juan is still the best walking/shopping experience in the islands. Lots of history, churches, government buildings and of course shops and bakeries to spend time in. There is no need for a tour on this island.

Read 2977 San Juan Reviews

Been to St. Thomas several times so took the optional to St. John. The 45-minute ferry was great and the tour around the island for 1.5 hours was scenic. They really should include a beach stop and some commentary at the plantation.

Read 4002 St. Thomas Reviews
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Member Since 2010
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