RCL has began the process of minimizing customers' status as a loyal diamond or diamond plus! We just finished a cruise on the Harmony today June 16 and recognized the company's new attitude towards their loyal customers almost immediately.

We experienced difficulty coordinating dining arrangements (changing to fixed dining instead of open seating) so we could enjoy the company of friends who also cruised this past week with us. Finally after the third night we were assigned a permanent time and table only to experience very poor service from the wait staff; I addressed the poor service with the Head Waiter, who apparently fixed the service for the next two nights, however it back-slid quickly- seemly because the wait staff were overwhelmed when open seating guests were allowed to enter dining as late as 75% through the service times.

We booked an excursion to Montego Bay (Place in the Sun excursion) which was supposed to depart at 11 AM; finally left the port at 12:20 PM and ended up returning to the port so late that we missed our much troubled early dining seating; so when I spoke to the excursions' staffer, she blew me off, stating that she couldn't control the return times, as long as they returned prior to sailing. Read more