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RCL has began the process of minimizing customers' status as a loyal diamond or diamond plus! We just finished a cruise on the Harmony today June 16 and recognized the company's new attitude towards their loyal customers almost immediately. We experienced difficulty coordinating dining arrangements (changing to fixed dining instead of open seating) so we could enjoy the company of friends who also cruised this past week with us. Finally after the third night we were assigned a permanent time and table only to experience very poor service from the wait staff; I addressed the poor service with the Head Waiter, who apparently fixed the service for the next two nights, however it back-slid quickly- seemly because the wait staff were overwhelmed when open seating guests were allowed to enter dining as late as 75% through the service times. We booked an excursion to Montego Bay (Place in the Sun excursion) which was supposed to depart at 11 AM; finally left the port at 12:20 PM and ended up returning to the port so late that we missed our much troubled early dining seating; so when I spoke to the excursions' staffer, she blew me off, stating that she couldn't control the return times, as long as they returned prior to sailing. Understanding that this cruise also included all the vacationing families with their children fresh out of school we expected to have to cope with hundreds of wild things running hallways- but.... Nothing can describe the stampedes that we encountered... No parental oversight for the teens, and even have to call security when kids next door began to dismantle their room next to ours! Not to sound too sour... We did have an excellent cabin steward who was perfect and the entertainment onboard is excellent- from the stage productions to the music venues (Schooner Bar and Dazzles). Additionally, the wait staff in the venues are great and go out of their way to please you. It is very clear that if you are not spending $10K each for a suite, you do not matter anymore; starting to wonder how the other cruise lines are treating their status loyalty members?

Loyalty doesn't count anymore

Harmony of the Seas Cruise Review by Wcfulcher

2 people found this helpful
Trip Details
RCL has began the process of minimizing customers' status as a loyal diamond or diamond plus! We just finished a cruise on the Harmony today June 16 and recognized the company's new attitude towards their loyal customers almost immediately.

We experienced difficulty coordinating dining arrangements (changing to fixed dining instead of open seating) so we could enjoy the company of friends who also cruised this past week with us. Finally after the third night we were assigned a permanent time and table only to experience very poor service from the wait staff; I addressed the poor service with the Head Waiter, who apparently fixed the service for the next two nights, however it back-slid quickly- seemly because the wait staff were overwhelmed when open seating guests were allowed to enter dining as late as 75% through the service times.

We booked an excursion to Montego Bay (Place in the Sun excursion) which was supposed to depart at 11 AM; finally left the port at 12:20 PM and ended up returning to the port so late that we missed our much troubled early dining seating; so when I spoke to the excursions' staffer, she blew me off, stating that she couldn't control the return times, as long as they returned prior to sailing.

Understanding that this cruise also included all the vacationing families with their children fresh out of school we expected to have to cope with hundreds of wild things running hallways- but.... Nothing can describe the stampedes that we encountered... No parental oversight for the teens, and even have to call security when kids next door began to dismantle their room next to ours!

Not to sound too sour... We did have an excellent cabin steward who was perfect and the entertainment onboard is excellent- from the stage productions to the music venues

(Schooner Bar and Dazzles). Additionally, the wait staff in the venues are great and go out of their way to please you.

It is very clear that if you are not spending $10K each for a suite, you do not matter anymore; starting to wonder how the other cruise lines are treating their status loyalty members?
Wcfulcher’s Full Rating Summary
Enrichment Activities
Value For Money
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Dining
Public Rooms
Entertainment
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Cabin Review

Ocean View Balcony
Cabin 7D 7298
Very well designed and modern
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins