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We chose this cruise ship because we thought it would be hassle free travelling from Newcastle - How WRONG we were, after arriving at Cruise Terminal we queued for 2 hours outside on road&pavement)with all our luggage before it was taken from us, then we had to wait another 45mins to check-in. We booked this cruise 9 months before & paid full price for an inside cabin as they wanted double the price for an balcony cabin, in total we paid £3200. imagine our sheer disgust when we found out that inside cabins we on sale for £1600 half price and to add to our disgust balcony suites were on sale for £2400. Surely TUI should have upgraded the guests who had already booked & paid the full price(as is done on other cruise lines). Inside cabin very small we chose to have the double bed(2 singles put together)but had to have this changed as we discovered we both could not safely walk around either side of the bed to get in/out without bumping our legs of the furniture at the bottom of the bed. We were told we would have to pay extra for bottled water in our cabin but it was safe to use tap water(on 1st day discovered black bits coming out of tap)so every day we had to full empty glass carafe & kettle from water dispenser 1 floor up/down to drink & brush our teeth. Buffet restaurant chaotic at breakfast/lunch if you were lucky to get a seat/table it was then a battle to get clean cups/bowls/plates & cutlery & food was luke warm. Food in 47 restaurant could have been hotter and waiting staff were understaffed by 25 waiters. To top it all my husband had been ill on ship & is still ill 2 weeks later.

Dreadful cruise from start to finish

Marella Discovery Cruise Review by DavidWaddell

9 people found this helpful
Trip Details
We chose this cruise ship because we thought it would be hassle free travelling from Newcastle - How WRONG we were, after arriving at Cruise Terminal we queued for 2 hours outside on road&pavement)with all our luggage before it was taken from us, then we had to wait another 45mins to check-in. We booked this cruise 9 months before & paid full price for an inside cabin as they wanted double the price for an balcony cabin, in total we paid £3200. imagine our sheer disgust when we found out that inside cabins we on sale for £1600 half price and to add to our disgust balcony suites were on sale for £2400. Surely TUI should have upgraded the guests who had already booked & paid the full price(as is done on other cruise lines). Inside cabin very small we chose to have the double bed(2 singles put together)but had to have this changed as we discovered we both could not safely walk around either side of the bed to get in/out without bumping our legs of the furniture at the bottom of the bed. We were told we would have to pay extra for bottled water in our cabin but it was safe to use tap water(on 1st day discovered black bits coming out of tap)so every day we had to full empty glass carafe & kettle from water dispenser 1 floor up/down to drink & brush our teeth. Buffet restaurant chaotic at breakfast/lunch if you were lucky to get a seat/table it was then a battle to get clean cups/bowls/plates & cutlery & food was luke warm. Food in 47 restaurant could have been hotter and waiting staff were understaffed by 25 waiters. To top it all my husband had been ill on ship & is still ill 2 weeks later.
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Cabin Review

Cabin 6043
shocking for the price we paid, towels very old never looked clean & frayed. Air conditioning & fan/vent in bathroom suspect Black mould. Tap water also suspect Black particles. Not enough room to get in/out of bed when made up to double.