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I had written to the CEO a 5 page letter describing in detail many items that were not up to supposed Tauck standards. I received a short 1 page letter addressing only one problem. Their motto' tell us your complaint before they become problems" is a marketing tool. Very disappointed in the cruise Lisbon to Barcelona. For the price we paid, very poor value. we would not recommend small ship cruising with Tauck. Their excursions are rushed and many sites we could have seen we drove past. We chose this cruise based on a good experience in the past with Tauck. We were considering Regent Seven Seas but we presumed a smaller ship would be better, more intimate. Wrong. Cabin was nice. Food and service was excellent . BBQ night was the best! Excursions rushed. Not organized. Seemed as though Tauck was trying to fix things as we went along. Drive by buildings in a bus is worthless. By the time the local guide tells you about a building, it is past. Should have stopped at more places. A tapas food tour was a nice idea. Very enjoyable. Sagrada Familia was very ruched inside church tour. Should have been 2 hours due to so much to take in by Guidi.

Tauck not organized

Star Breeze Cruise Review by Ed S

1 person found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Mediterranean
  • Cabin Type: Ocean View Suite
I had written to the CEO a 5 page letter describing in detail many items that were not up to supposed Tauck standards. I received a short 1 page letter addressing only one problem. Their motto' tell us your complaint before they become problems" is a marketing tool.

Very disappointed in the cruise Lisbon to Barcelona. For the price we paid, very poor value.

we would not recommend small ship cruising with Tauck. Their excursions are rushed and many sites we could have seen we drove past.

We chose this cruise based on a good experience in the past with Tauck. We were considering Regent Seven Seas but we presumed a smaller ship would be better, more intimate. Wrong. Cabin was nice. Food and service was excellent . BBQ night was the best!

Excursions rushed. Not organized. Seemed as though Tauck was trying to fix things as we went along. Drive by buildings in a bus is worthless. By the time the local guide tells you about a building, it is past. Should have stopped at more places. A tapas food tour was a nice idea. Very enjoyable. Sagrada Familia was very ruched inside church tour. Should have been 2 hours due to so much to take in by Guidi.
Ed S’s Full Rating Summary
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Cabin Review

Ocean View Suite
Cabin S3 230
Room ventilation system was always on. Thermostats could not be adjusted. We had to ask maintenance to come in and turn down the velocity of the fan. Shower heads and controls were in a corner of the shower rather than on a wall facing out.Ships personnel were great. Food was very good, good variety. Room attendants were excellent.
Cabin was ok. Little tight to maneuver in. Singers for entertainment.
Deck 6 Suite Cabins