I had written to the CEO a 5 page letter describing in detail many items that were not up to supposed Tauck standards. I received a short 1 page letter addressing only one problem. Their motto' tell us your complaint before they become problems" is a marketing tool.
Very disappointed in the cruise Lisbon to Barcelona. For the price we paid, very poor value.
we would not recommend small ship cruising with Tauck. Their excursions are rushed and many sites we could have seen we drove past.
Room ventilation system was always on. Thermostats could not be adjusted. We had to ask maintenance to come in and turn down the velocity of the fan. Shower heads and controls were in a corner of the shower rather than on a wall facing out.Ships personnel were great. Food was very good, good variety. Room attendants were excellent.
Cabin was ok. Little tight to maneuver in. Singers for entertainment.