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Sirena Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
230 Reviews

Oceania Leaves Us Stranded at the airport

Sirena Cruise Review by Lnjwild

5 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Cuba
  • Cabin Type: Concierge Level Veranda Stateroom

Repeat Oceania customer. Spend the money on upscale so that getting left at the airport without transportation to the hotel doesn't happen. Spend the money so that the pre cruise hotel is not convenient, comfortable or helpful. Spend the money on an upscale cruise so that we are guaranteed a comfortable experience pre cruise without the bed on the floor and 1000's of revelers jamming the hotel, pool and restaurants. Spend the money and call the hotel a month in advance to ensure we had 2 beds. We did not. Spend the money on upscale cruise so that our concierge cabin has working air conditioning-a must when in the ovens of Guatemala, Belize and Cuba. A/C malfunctioned daily and nightly leaving us sweating and uncomfortable. Spent the money so that the cruise line does not lie to you about whether you can get off the ship while NOT on one of their excursions. (Yes you can). Spend the money so that the ship is accurate about the availability of internet in Cuba (yes) using dollars in Cuba (yes, they love dollars) and many other annoying issues.

If not for a Chauffeur whose passengers did not show up in Miami, we would have had to cab it at our expense. Calling Oceania (also located in Miami) revealed that they did not give a damn about us being left with no transportation in Miami. The brochure stated there was a concierge desk at the Mondrian South Beach Hotel specifically for Oceania., There was not. I also have had no responses from e mails sent to the corporate officers. I guess being owned by Norwegian makes the adage you can't make a silk purse out of a pigs ear true.

The cruise was taken at the wrong time of year when the weather was stifling and the humidity 100%. The ports were OK but quite commercial and uninteresting except for Havana which we toured with a Cuban guide. I don't know what more I can say about this experience except I would not want to repeat it.


Lnjwild's Full Rating Summary
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Onboard Experience
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Value For Money
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Cabin Review

Concierge Level Veranda Stateroom
Cabin A3 7014

Tiny. Hot. Miniscule leaky shower. Lacked enough storage and NO storage except for 3 tiny triangular shelves in bathroom. Room attendants were terrific. Don't get a forward cabin if you are going to be in rough waters. The Sirena is old and small and got tossed around by the end of a hurricane.


Port & Shore Excursion Reviews

He was charming. The 1961 Chrysler was Air Conditioned -God knows it was hotter than hell and humid. Randy was not forthcoming about many of the sights we were seeing and only when asked did he provide answers and commentary.

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Beach

Serene beach., Great scuba. restaurant and restrooms. tour of the town.

View All 389 Beach Reviews

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Lnjwild
2 Reviews Written
11 Helpful Votes
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