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To see if Princess could make amends for problem laden Hawaiian cruise and restore faith in Princess. This was their chance, did they succeed, not only did they fail to resurrect their product in our eyes they reinforced our decision never ever again. 1) Get on board just before 5.00 pm and hear announcement “Muster drill will commence at 5.30 pm” we immediately go to a bar and ask for two drinks, waiter says “Yes Sir”. Waiter go to sort out drinks his Manager says No. Waiter informs us, we ask to speak to manager, manager reluctantly appears and we question his decision, he says can’t serve whilst Muster drill has commenced. Announcement says “ Muster drill will commence in ten minutes “ We ask manager to reconsider, No. Not a good start to the Cruise. Picking up sunbed towels from the clean/new towel bin found several with large brown stains on them so threw them into the used bin, staff came to watch and as I found more stained towels and showed them one of them gave a classic Gallic shrug. Towels went in the bin. Sadly we found cabin towels also stained prior to our using them. In the cafe clients were filling their personal water bottles from the water machines and they were coming into contact with the taps, staff nearby said nothing and did nothing to stop it. I surely do not need to point out the ramifications of this to cruisers. Anytime Dining. Now I understand the word anytime to be just that, NOT princess, apparently anytime means anytime after 7.30 pm or if the maitre’d likes you. If you challenge the maitre’d he is quite happy to have a very public disagreement with you. Disembarking. Now does this have to be a problem? The ship docks early in the morning, your flight arranged by Princess is at 7.00 pm. You are requested to be at your disembarkation point for 10.0 am . At 10.15 am you are placed on coaches for a 75 minute ride to Rome airport and dumped to fend for yourself until your flight at 7.00 pm. All the better cruise lines leave you on board and allow you to use cafes/ sun beds etc until nearer your flight time. Princess comments are “you could have gone on an excursion or you could pay a fee and stroll around Rome for the day” . Anything but stay on board, we feel Princess attitude is we have had your money, either spend more or get lost. Their final comment is we do take great note of customer feedback, well take note never again. I have not listed all complaints.

Stained sunbed towels, cabin towels and more.

Crown Princess Cruise Review by Disgruntled and sad

5 people found this helpful
Trip Details
To see if Princess could make amends for problem laden Hawaiian cruise and restore faith in Princess. This was their chance, did they succeed, not only did they fail to resurrect their product in our eyes they reinforced our decision never ever again.

1) Get on board just before 5.00 pm and hear announcement “Muster drill will commence at 5.30 pm” we immediately go to a bar and ask for two drinks, waiter says “Yes Sir”. Waiter go to sort out drinks his Manager says No. Waiter informs us, we ask to speak to manager, manager reluctantly appears and we question his decision, he says can’t serve whilst Muster drill has commenced. Announcement says “ Muster drill will commence in ten minutes “ We ask manager to reconsider, No. Not a good start to the Cruise.

Picking up sunbed towels from the clean/new towel bin found several with large brown stains on them so threw them into the used bin, staff came to watch and as I found more stained towels and showed them one of them gave a classic Gallic shrug. Towels went in the bin. Sadly we found cabin towels also stained prior to our using them.

In the cafe clients were filling their personal water bottles from the water machines and they were coming into contact with the taps, staff nearby said nothing and did nothing to stop it. I surely do not need to point out the ramifications of this to cruisers.

Anytime Dining. Now I understand the word anytime to be just that, NOT princess, apparently anytime means anytime after 7.30 pm or if the maitre’d likes you. If you challenge the maitre’d he is quite happy to have a very public disagreement with you.

Disembarking. Now does this have to be a problem? The ship docks early in the morning, your flight arranged by Princess is at 7.00 pm. You are requested to be at your disembarkation point for 10.0 am . At 10.15 am you are placed on coaches for a 75 minute ride to Rome airport and dumped to fend for yourself until your flight at 7.00 pm. All the better cruise lines leave you on board and allow you to use cafes/ sun beds etc until nearer your flight time.

Princess comments are “you could have gone on an excursion or you could pay a fee and stroll around Rome for the day” . Anything but stay on board, we feel Princess attitude is we have had your money, either spend more or get lost.

Their final comment is we do take great note of customer feedback, well take note never again. I have not listed all complaints.
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