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MSC SINFONIA CRUISE ITINERARY – DURBAN, SOUTH AFRICA TO VENICE – 20 APRIL 2018 – 14 MAY 2018 GOOD COMMENTS 1. The whole of the ship was always clean and tidy 2. Medical Centre – Unfortunately I had to attend the medical centre. The consultation by the doctor was excellent and thorough. The Medical Centre was well organised and very busy. (It was difficult to find as we followed the signs and then suddenly they stopped so it took some time to find which isn’t ideal when feeling ill). 3. Cabin Attendant – I Ketut Suastika did an excellent job. Waiter in the main dining room in the evening – Warnaya looked after us well despite having very little help when his assistant left the ship in Mauritius (our second stop) as he was at the end of his contract. No one replaced him. With having no help to serve the food it was constantly cold including the plates the food was served on. English breakfast in the main dining room was constantly cold every morning. After 6 days we spoke to the Maitre D’ (Luigi),see below. He arranged for the Head Waiter, Adrian, to take my order each morning and ensure it was hot when served. They both did an excellent job following my complaint. 4. A leaky sprinkler in the cabin caused problems for a few days but was dealt with promptly and caused us no hassle as they worked on it when we were out of the cabin. BAD COMMENTS 1. As mentioned above after complaining about the food in the main restaurant being cold Luigi took this complaint over and dealt with it. At the beginning of the cruise I sent 3 evening meals back to the kitchen. Food was placed on cold plates so when served the food was too cold to eat. Our initial complaint was made to Reception on Sunday, 22 April, when we were assured the matter would be dealt with and we would be kept informed. When the situation remained the same and we had had no information, we went back to Reception on Thursday, 26 April. It was then that the receptionist called Luigi and he took our concerns over. 2. Self Service Restaurant – Deck 11 – Awful choice of hot food at lunchtime – mainly stews (these were cold). After 20 plus cruises including MSC, Celebrity, Thomson, Princess, Royal Caribbean, NCL the Sinfonia ship is the worse self-service restaurant for choice and quality of food. The only positive comment I could make is that the cold meat, salad and bread was enjoyable at lunchtime along with the desserts, although again there the choice was very limited. 3. We found the hand sanitiser machines empty regularly. These should be a priority to avoid illness. This was reported to Reception on 22 April, they said they were aware of the situation, but nothing changed during the cruise. 4. Entertainment – The entertainment was no comparison to other ships. Poor male singer. The Cruise Director was conspicuous by his absence – we never saw him around the ship like you do on other cruise lines. The shows seen on other cruise lines are very professional but the shows here (especially the singing and dancing shows) were very poor in comparison. 5. Having mentioned previously we have been on 4 MSC cruises over the years and also with other companies but feel Sinfonia is the worst managed ship out of them all. There was an attitude which was at times all too apparent – we wondered at times if crew were being trained on this long cruise and so were not working towards the level of service we have come to expect on our previous cruises. Quite frankly some staff did not seem interested. For example, newspapers were available on board. We ordered one to be collected from reception at 8-45am. When we went to collect it at 9-30am it had not been printed. We were asked to go back in an hour. It was 2pm when we returned, and it had still not been printed. We eventually got it at 3pm, six and a half hours late after three visits to Reception. 6. People arriving back from the Petra trip which was organised by the ship missed their first-sitting slot in the main restaurant so therefore we had to eat our evening meal in the Self Service Restaurant only to find one half of the self service restaurant had been closed off and not in use. There was nowhere for people to sit to have their meal, this situation should have been anticipated. 7. The last 2 evenings of the cruise the bars had no stock of tonic. The last night of the cruise the bars had no stock of Bitter Lemon, Cider, Coke or Sprite. Obviously not enough had been ordered. 8. The “Daily Program” did not contain enough information compared to other cruise lines. It was virtually the same every day. 9. We had 11 days at sea and were looking forward to having 3 full days in Katakolon, Kotor and Split to find these stops were for half days only. This was very disappointing but no doubt due to half days in port being cheaper as opposed to a full day costing more. The itinerary did specify this but it was still a big disappointment. As previously stated this was our fourth cruise with MSC. Whilst we could not say that it is our favourite cruise line, we have never encountered problems such as these before.

Good Itinerary, Disappointing Ship

MSC Sinfonia Cruise Review by Gally53

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Trip Details
  • Sail Date: April 2018
  • Destination: Trans-Ocean
  • Cabin Type: Bella Inside Stateroom
MSC SINFONIA

CRUISE ITINERARY – DURBAN, SOUTH AFRICA TO VENICE – 20 APRIL 2018 – 14 MAY 2018


GOOD COMMENTS

1. The whole of the ship was always clean and tidy

2. Medical Centre – Unfortunately I had to attend the medical centre. The consultation by the doctor was excellent and thorough. The Medical Centre was well organised and very busy. (It was difficult to find as we followed the signs and then suddenly they stopped so it took some time to find which isn’t ideal when feeling ill).

3. Cabin Attendant – I Ketut Suastika did an excellent job.

Waiter in the main dining room in the evening – Warnaya looked after us well despite having very little help when his assistant left the ship in Mauritius (our second stop) as he was at the end of his contract. No one replaced him. With having no help to serve the food it was constantly cold including the plates the food was served on.

English breakfast in the main dining room was constantly cold every morning. After 6 days we spoke to the Maitre D’ (Luigi),see below. He arranged for the Head Waiter, Adrian, to take my order each morning and ensure it was hot when served. They both did an excellent job following my complaint.

4. A leaky sprinkler in the cabin caused problems for a few days but was dealt with promptly and caused us no hassle as they worked on it when we were out of the cabin.

BAD COMMENTS

1. As mentioned above after complaining about the food in the main restaurant being cold Luigi took this complaint over and dealt with it. At the beginning of the cruise I sent 3 evening meals back to the kitchen. Food was placed on cold plates so when served the food was too cold to eat. Our initial complaint was made to Reception on Sunday, 22 April, when we were assured the matter would be dealt with and we would be kept informed. When the situation remained the same and we had had no information, we went back to Reception on Thursday, 26 April. It was then that the receptionist called Luigi and he took our concerns over.

2. Self Service Restaurant – Deck 11 – Awful choice of hot food at lunchtime – mainly stews (these were cold). After 20 plus cruises including MSC, Celebrity, Thomson, Princess, Royal Caribbean, NCL the Sinfonia ship is the worse self-service restaurant for choice and quality of food. The only positive comment I could make is that the cold meat, salad and bread was enjoyable at lunchtime along with the desserts, although again there the choice was very limited.

3. We found the hand sanitiser machines empty regularly. These should be a priority to avoid illness. This was reported to Reception on 22 April, they said they were aware of the situation, but nothing changed during the cruise.

4. Entertainment – The entertainment was no comparison to other ships. Poor male singer. The Cruise Director was conspicuous by his absence – we never saw him around the ship like you do on other cruise lines. The shows seen on other cruise lines are very professional but the shows here (especially the singing and dancing shows) were very poor in comparison.

5. Having mentioned previously we have been on 4 MSC cruises over the years and also with other companies but feel Sinfonia is the worst managed ship out of them all. There was an attitude which was at times all too apparent – we wondered at times if crew were being trained on this long cruise and so were not working towards the level of service we have come to expect on our previous cruises. Quite frankly some staff did not seem interested. For example, newspapers were available on board. We ordered one to be collected from reception at 8-45am. When we went to collect it at 9-30am it had not been printed. We were asked to go back in an hour. It was 2pm when we returned, and it had still not been printed. We eventually got it at 3pm, six and a half hours late after three visits to Reception.

6. People arriving back from the Petra trip which was organised by the ship missed their first-sitting slot in the main restaurant so therefore we had to eat our evening meal in the Self Service Restaurant only to find one half of the self service restaurant had been closed off and not in use. There was nowhere for people to sit to have their meal, this situation should have been anticipated.

7. The last 2 evenings of the cruise the bars had no stock of tonic. The last night of the cruise the bars had no stock of Bitter Lemon, Cider, Coke or Sprite. Obviously not enough had been ordered.

8. The “Daily Program” did not contain enough information compared to other cruise lines. It was virtually the same every day.

9. We had 11 days at sea and were looking forward to having 3 full days in Katakolon, Kotor and Split to find these stops were for half days only. This was very disappointing but no doubt due to half days in port being cheaper as opposed to a full day costing more. The itinerary did specify this but it was still a big disappointment.

As previously stated this was our fourth cruise with MSC. Whilst we could not say that it is our favourite cruise line, we have never encountered problems such as these before.
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Cabin Review

Bella Inside Stateroom
Cabin I1 9218
Adequate. Small bathroom.
Tchaikovski Deck Inside Cabins, Outside Cabins, Balcony Cabins