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Very poor communication during the year-long reservation period about changes in times and places. Excursions were spent riding a bus to get somewhere for a very short rather hurried view of the place. Had a jr suite that was supposed to allow earlier boarding—-had to inquire after original check in and finally allowed to board ahead of some. This jr suite was also to have stocked mini bar with drinks and snacks. We requested wine and were constantly resupplied with liquor and had to call to get corrected. On about the third day we ate some of the snacks—-they were never resupplied. It’s all too bad——we had booked this cruise a year ahead (to get free airfare but that didn’t go away as we were told it would if not booked by a certain date) and were so looking forward to it. I’m very sorry it and Viking were so disappointing and not the top notch cruise I was expecting.

Disappointing first Viking experience

Viking Sun Cruise Review by summergirl2

Trip Details
  • Sail Date: November 2017
  • Destination: Cuba
Very poor communication during the year-long reservation period about changes in times and places. Excursions were spent riding a bus to get somewhere for a very short rather hurried view of the place. Had a jr suite that was supposed to allow earlier boarding—-had to inquire after original check in and finally allowed to board ahead of some. This jr suite was also to have stocked mini bar with drinks and snacks. We requested wine and were constantly resupplied with liquor and had to call to get corrected. On about the third day we ate some of the snacks—-they were never resupplied. It’s all too bad——we had booked this cruise a year ahead (to get free airfare but that didn’t go away as we were told it would if not booked by a certain date) and were so looking forward to it. I’m very sorry it and Viking were so disappointing and not the top notch cruise I was expecting.
Viking Cruises, Community Team has responded
We appreciate the opportunity to respond to your review, summergirl2, and are sorry to learn of your displeasure with your first Viking voyage. The delay in stateroom access you’ve outlined is regrettable, as well as the mini-bar restocking. We hear your disappointment in the busing during shore excursions, and assure you that all of your comments have been recorded for review by our Executive Team. summergirl2, if you haven’t connected with us already, we would welcome the opportunity to learn more about what could have made this the top-notch cruise you were expecting at TellUs@vikingcruises.com. We hope to hear from you, and wish you a pleasant day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
summergirl2’s Full Rating Summary
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Cabin Review

Cabin ?
Lovely cabin and bath but very disappointed in the supposed refilled bar, snacks and water. Had to ask several times and/or call to get what we wanted—-small snacks never were refilled. Water not always replenished.

Port & Shore Excursion Reviews