We chose this cruise for its itinerary and that it sailed from Southampton so no flying. Embarkation was seamless and our bags arrived promptly. The Cabin was fine (7090 balcony). On deck seven midship. The bathroom was small especially the shower with a cheap curtain. Bed was very comfortable and our cabin steward was great and saw to our every need. We had trouble with the air conditioning in our cabin which was blowing freezing cold air despite the thermostat being set at maximum and complained about it everyday for 6 days. They did nothing to rectify this problem until I threatened to take it higher whereupon an engineer came and change the thermostat and fixed the problem. This was disgraceful service and was spoiling our cruise.

The food was excellent in every restaurant and bar. We were on the second sitting in the Britannia restaurant at 8.30pm which was a bit late for us but preferable to 6pm which was too early and the only other option in the main dining rooms. The afternoon tea was delightful and a must do.

Overall the staff throughout the ship all seemed a bit miserable and fed up and there was little interaction between customers and staff. Read more