Loved freestyle cruising. The restaurants and food were great. We could go anytime and that worked best for us. We also chose this cruise for the length and ports we visited. Loved the food and beverage packages. They were plenty of restaurants to choose from, with good variety of menus. The desserts were wonderful.
There were problems on boarding day. The boat had just come out of dry dock, and was not ready for sailing. Many problems with Room access. It took us till midnight the first night to finally get a key after four attempts to open our room. The customer service line was an hour and a half to two hour wait, not enough people working behind the desk. Multiple problems throughout the length of sailing with public bathrooms. From lack of toilet paper and paper towels to standing water and overflowing toilets. Did not appear bathrooms were maintained on a regular basis. Overall staff was always accommodating and when reported problems appeared to follow up.
Boat tendering on two different occasions, was confusing and unfair. Process needs to be revised to ensure that all guests get the same treatment.
Clean, spacious, private. Our steward was excellent. Forgot his name but he always greated us. Our room was serviced 2x day.