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Norwegian Jewel Review

4.0 / 5.0
Editor Rating
2284 reviews
16 Awards

Made Us Sick and Destroyed our Luggage

Review for Norwegian Jewel to Transpacific
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bzinkand
2-5 Cruises • Age 70s

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Additional details

Sail Date: May 2018
Cabin: Courtyard Villa with Balcony

This was a 21 day from Tokyo to Seattle cruise. We arrived 5 days early in order to explore Tokyo. Hired a local guide and had a great time. Stayed at the Marriott Shinagawa and used their Concierge Lounge. Great hotel and service.

We took a cab to the ship and the embarkation process was swift and efficient as we had a 2 bedroom (H4) Haven suite. Our suite, Cabin 14010 was filled with mold and mildew. We are allergic to mold and mildew. Mold was also present in the duvette, sheets, and pillows. Steward and butler were great as they changed out everything and brought a HEPA filter. Also A/C ducts blew in dust and mold. Unfortunately none of that helped. We were sick for 12 of the 21 day cruise and wife still has bronchitis 10 days after the cruise. We were finally able to track the problem down to black mold in a leaky drain trough going across the bathroom area. The carpet was also filled with mildew. The crew repaired the leaky drain area several days before the end of the cruise and brought in industrial blowers to dry the area out. The mold and mildew were so bad that I had to sleep on the couch in our living room area and my wife had to sleep in the second bedroom.

As if that wasn't enough, disembarkation at the new Norwegian Seattle terminal was a disaster. We had to wait 60 minutes for our luggage (even though we had priority) and when it arrived there was no orderly process to get the luggage. Just one big free for all. We asked the Norwegian terminal what was going on and they just shrugged their shoulders told us to talk to the ship personnel. Lastly, during our Norwegian transfer to the Seattle airport, the luggage compartment door of the bus opened and our luggage went bouncing down the Interstate. Bottom line, Norwegian is a great value, but I have yet to have a cruise with them where everything has gone right.

Cabin Review

Courtyard Villa with Balcony

Cabin H4

We had a 2 bedroom (H4) Haven suite. Our suite, Cabin 14010 was filled with mold and mildew. We are allergic to mold and mildew. Mold was also present in the duvette, sheets, and pillows. Steward and butler were great as they changed out everything and brought a HEPA filter. Also A/C ducts blew in dust and mold. Unfortunately none of that helped. We were sick for 12 of the 21 day cruise and wife still has bronchitis 10 days after the cruise. We were finally able to track the problem down to black mold in a leaky drain trough going across the bathroom area. The carpet was also filled with mildew. The crew repaired the leaky drain area several days before the end of the cruise and brought in industrial blowers to dry the area out. The mold and mildew were so bad that I had to sleep on the couch in our living room area and my wife had to sleep in the second bedroom.

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