This was our third Alaskan cruise, and definitely the most uneven experience. Pros: Smaller ship Great itinerary Excellent service in the Lido and from housekeeping staff Naturalist onboard Alaskan scenery Cons: Horrible cabin Extremely poor service from front desk Problem with Shore Excursion Very expensive internet plans Let's start with the good: The Zaandam is a smaller ship which allows it to go to ports the bigger ships have to miss. That made for a great itinerary. The service in the Lido was excellent, the staff there really went above and beyond to make passengers happy. Our steward was also excellent, he made sure my husband's can of Coke (we brought a case onboard) was waiting for him in our room's ice bucket every afternoon. Talk about attention to detail! There was a naturalist onboard who was very informative. And of course, Alaskan scenery never disappoints! The bad: Our cabin was awful. We had continual noise problems all the way through the cruise. The first was from our neighbor in the cabin next to us (let's refer to them as NN for noisy neighbor). We've never experienced noise from another cabin like this. The TV or music was so loud that we could have sung along. After 11pm one night, we reported it, and the front desk called the room - no response - and eventually knocked on their door and told them to keep it down. Next night, same loud noise. This time the woman at the front desk refused to do anything. So that continued throughout the cruise. In addition, there were mechanical noises (sawing, drilling, and something that sounded like someone tossing metal tools against a metal wall - go figure!) at all hours of the day and night. Sleep became a near impossibility. Front desk response was "oh, if it's work on the ship it will stop at 5pm." It didn't. Front desk staff came to the room to verify the sounds (and the feel; the floor was vibrating because of whatever was going on), but didn't do anything to resolve the issue. The issue with Shore Excursions was in Kodiak, where the shuttle into the town was a 48 passenger bus. The problem was that there were probably 200+ passengers waiting in the rain and cold to get on that bus and no crowd control by the shore excursions staff. I saw two people nearly get into a fight since it wasn't clear what line to get into - indeed, it wasn't clear that there were any lines at all. And finally, HAL has changed the way they price internet. We used to be able to pay for minutes used on a per minute basis. No more. Now there is a 3 tier plan. If we wanted to be able to check our email, for example, that was on tier 2. $24.99 per day and you had to pay for each day of the cruise, not just the days you actually used it. $350 to check my email? No, thanks.

"Rocky" cruise

Zaandam Cruise Review by bluegiraffe

5 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Alaska
  • Cabin Type: Large Ocean-View Stateroom
This was our third Alaskan cruise, and definitely the most uneven experience.

Pros:

Smaller ship

Great itinerary

Excellent service in the Lido and from housekeeping staff

Naturalist onboard

Alaskan scenery

Cons:

Horrible cabin

Extremely poor service from front desk

Problem with Shore Excursion

Very expensive internet plans

Let's start with the good: The Zaandam is a smaller ship which allows it to go to ports the bigger ships have to miss. That made for a great itinerary. The service in the Lido was excellent, the staff there really went above and beyond to make passengers happy. Our steward was also excellent, he made sure my husband's can of Coke (we brought a case onboard) was waiting for him in our room's ice bucket every afternoon. Talk about attention to detail! There was a naturalist onboard who was very informative. And of course, Alaskan scenery never disappoints!

The bad: Our cabin was awful. We had continual noise problems all the way through the cruise. The first was from our neighbor in the cabin next to us (let's refer to them as NN for noisy neighbor). We've never experienced noise from another cabin like this. The TV or music was so loud that we could have sung along. After 11pm one night, we reported it, and the front desk called the room - no response - and eventually knocked on their door and told them to keep it down. Next night, same loud noise. This time the woman at the front desk refused to do anything. So that continued throughout the cruise. In addition, there were mechanical noises (sawing, drilling, and something that sounded like someone tossing metal tools against a metal wall - go figure!) at all hours of the day and night. Sleep became a near impossibility. Front desk response was "oh, if it's work on the ship it will stop at 5pm." It didn't. Front desk staff came to the room to verify the sounds (and the feel; the floor was vibrating because of whatever was going on), but didn't do anything to resolve the issue.

The issue with Shore Excursions was in Kodiak, where the shuttle into the town was a 48 passenger bus. The problem was that there were probably 200+ passengers waiting in the rain and cold to get on that bus and no crowd control by the shore excursions staff. I saw two people nearly get into a fight since it wasn't clear what line to get into - indeed, it wasn't clear that there were any lines at all.

And finally, HAL has changed the way they price internet. We used to be able to pay for minutes used on a per minute basis. No more. Now there is a 3 tier plan. If we wanted to be able to check our email, for example, that was on tier 2. $24.99 per day and you had to pay for each day of the cruise, not just the days you actually used it. $350 to check my email? No, thanks.
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Cabin Review

Large Ocean-View Stateroom
Cabin E 1832
Avoid this cabin at all costs. Noise, noise and more noise.
Lower Promenade Deck Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews