We learned that the second week in Jan. is still Christmas celebration in San Juan and that's why so many people boarded from that port. We also learned that there was a celebration of a school's "sweet 15" for about 300 girls on the ship. Something like that. Which explained why the hot tubs were filled with teens the entire week and when we went to get portraits taken, we waited and waited and left two different lines to come back and wait again because all the teens were having SEVERAL pics taken of them as singles, with family etc.. I don't have a problem with this, but the ship should have worked this out better for those of us not in that group. The upper pool deck wasn't that great to us. No "megascreen". Bummer. The seating seemed inadequate for sun shining on the deck at different times of the day. Alot of shade. We like the sun. Both of our two shore excursions were cancelled. I know this happens, but both on the same cruise pretty much stunk! One was snorkeling in Aruba and the other was the Middleham Falls in Dominica. Another bummer. Our room was wet on the floor just outside the door or the bathroom when we checked in on sunday. Didn't think much of it. Thought it was from someone taking a shower earlier, or the cleaning of it. Well, by Tues. we figured it was a problem with a leak or something. We reported it, and they said we should have reported it the minute we checked in. The front deck staff were unsympathetic and rude for the most part, some more than others. This problem went on and on with our room "flooding". Maintenence was in our room repeatedly. A loud fan in our room for a day and a half and one night the deoderizer they overdid majorly (from trying to get rid of the mildew smell) gave my husband and I both a burned feeling in our throats the next morning. They sent us a bottle of cheap champayne and choc. strawberries. to try and fix the problem. They ripped up the carpet in our room and replaced it, only for it to be wet again. Then offered us another room after telling us the ship was full, (on thurs.). I told my husband we were not wasting a good part of the day repacking and moving and unpacking our stuff. Someone came up and checked our room out and asked us what we wanted to compensate for the issue. We are business owners and think they should have a protocall as to what the compenation should be....not asking us what we want. We weren't looking to gain anything by this situation, we just wanted it fixed. In the end, they offed us a credit toward our cruise, or a % off the next RCL cruise. Which was fine, at least it's something. As for food, the first day buffet stunk. The rest were just okay. The salads seemed fresh on the buffet. The one thing that was good the entire weeek was at lunch: the salmon. Other than that, the seating was inadequate...very poor, not enough seats with WAY too many people. The staff were good up there though. Polite, and eager to get you water, tea, etc.. Alot of the hand sanitizer machines were not working. We had good staff for our late dining room table. The food was a let down again. Not one of those dinners were "great." This was disappointing. We've been on six other cruises and all were better food than this one. Our room steward was good aside from our flooding problem which wasn't her fault. Over all, this cruise was our least favorite, from the ship/food standpoint. The best part of the week was a cocktail waiter on the pool deck, his name was Ben, from India, he was AWESOME! The made the week special. On another positive note, the love and marriage show was great, the QUEST show was hilarious! Don't miss that one!