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We wanted to enjoy some of the sites along the mediterranean. Very disappointed with customer service. They were non attentive and did not respond to our concerns. Wait staff were indifferent and sometimes hostile and arrogant. Disembarkment and dispensal of passports at the end of the cruise was at best chaotic and disorganized. Recommendation save your money and go on an American cruise line. There you are treated like a king. There were no smoking signs everywhere, all of them were ignored and smoking was everywhere. Cabins were OK. Clean and modern. Entertainment was a joke. All shows were in Italian. No attempt was made to have english speaking shows. Over all the cruise was adequate, if you dont mind putting up with shoddy service, arrogant and inattentive food service people and waiters. The gym had 10 treadmills for 4000 travellers. The pool was more like a kiddy pool. See the world in a different cruise line

Customer service was disappointing; food service and waiter service were poor.

Costa Diadema Cruise Review by footman111

6 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Mediterranean
  • Cabin Type: Classic Balcony
We wanted to enjoy some of the sites along the mediterranean.

Very disappointed with customer service.

They were non attentive and did not respond to our concerns.

Wait staff were indifferent and sometimes hostile and arrogant.

Disembarkment and dispensal of passports at the end of the cruise was at best chaotic and disorganized.

Recommendation save your money and go on an American cruise line.

There you are treated like a king.

There were no smoking signs everywhere, all of them were ignored and smoking was everywhere.

Cabins were OK. Clean and modern.

Entertainment was a joke. All shows were in Italian.

No attempt was made to have english speaking shows.

Over all the cruise was adequate, if you dont mind putting up with shoddy service, arrogant and inattentive food service people and waiters.

The gym had 10 treadmills for 4000 travellers.

The pool was more like a kiddy pool.

See the world in a different cruise line
footman111’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
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Service
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Cabin Review

Classic Balcony
Cabin BC 8214
Cabin was clean
Balcony was nice
Sara Deck Inside Cabins, Outside Cabins, Balcony Cabins