The marketing for the Queens Grill makes all sorts of promises of excellence. This includes exclusive butler service that’s helpful, anticipatory, and will elevate your trip. Promotional videos show smiling butlers saying that they love going above and beyond for guests, and even get a kick out of being challenged with special requests.
To borrow a very British expression: bullocks!
To stay in the Queens Grill costs at least three to four times as much as the ship’s least expensive staterooms, and the largest Queens Grill rooms can be ten times as much and more. It’s supposed to be an ultra luxury experience inside a luxury liner. Butler service and access to the Queens Grill dining room are key exclusive perks for these high costs.
The room itself was spacious and elegantly appointed. It's too bad the service was non existent.
We were told there would be a special area for Queens Grill guests for embarkation, but there was not.
Le Havre was so fogged we could see nothing from the ship until afternoon. Then it became clear we were far away from the town, and Cunard charged a fee to take a bus in from the pier.