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We chose Viking River Nile cruise because of a great experience on the Grand European cruise last September. Viking commissioned a new river boat - The Ra - with the promise of an early. March launch. About 5 weeks before our June cruise date we were notified that Ra launch was delayed but not to worry - they substituted the Amarco II. We were offered a small refund and future cruise credit because of the change. I cannot express how disappointed we were when we arrived at the boat. The AmarcoII is VERY dated and worn. The amenities we paid for based on the Ra are not available. The boat smells moldy, bath tub is filthy, furniture frayed, bed is lumpy and very uncomfortable. The dining room is dreary with no view and the lounge is dark with very dated furniture - not one thing INVITING or Viking quality on this boat. Only positive is the staff - they are hard working , kind people - they knows the guests are disappointed and they are trying to accommodate us as best they can under terrible circumstances. This was an expensive cruise and we expected a qualityViking experience. Viking knew there were problems with the cruise and they withheld the information from the guests until the last minute and at in our case, we were not offered another option. We were planning 2 other Viking cruises - now we’re not so sure - the lack of accountability from their Corporate office makes us wonder whether they truly understand customer service.

Substitute boat - Nile River Cruise - huge disappointment

Viking Ra Cruise Review by Soozwood

16 people found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Middle East
  • Cabin Type: Veranda Suite
We chose Viking River Nile cruise because of a great experience on the Grand European cruise last September. Viking commissioned a new river boat - The Ra - with the promise of an early. March launch. About 5 weeks before our June cruise date we were notified that Ra launch was delayed but not to worry - they substituted the Amarco II. We were offered a small refund and future cruise credit because of the change. I cannot express how disappointed we were when we arrived at the boat. The AmarcoII is VERY dated and worn. The amenities we paid for based on the Ra are not available. The boat smells moldy, bath tub is filthy, furniture frayed, bed is lumpy and very uncomfortable. The dining room is dreary with no view and the lounge is dark with very dated furniture - not one thing INVITING or Viking quality on this boat. Only positive is the staff - they are hard working , kind people - they knows the guests are disappointed and they are trying to accommodate us as best they can under terrible circumstances. This was an expensive cruise and we expected a qualityViking experience. Viking knew there were problems with the cruise and they withheld the information from the guests until the last minute and at in our case, we were not offered another option. We were planning 2 other Viking cruises - now we’re not so sure - the lack of accountability from their Corporate office makes us wonder whether they truly understand customer service.
Viking Cruises, Community Team has responded
Thank you for the opportunity to respond to your review, Soozwood. We regret to learn that, despite your happiness with our onboard staff, your recent voyage on the Nile did not feel like the Viking experience you had come to expect following your September Grand European Tour. We hear your disappointment with the replacement of the anticipated Viking Ra with Amarco II, as well as your comments on the state of the chartered ship, and assure you that your feedback has been recorded for review by our Executive Team. Soozwood, if you haven’t connected with us already, we would welcome the opportunity to discuss your concerns in more detail at TellUs@vikingcruises.com. We hope to hear from you, and wish you a lovely day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Soozwood’s Full Rating Summary
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Cabin Review

Veranda Suite
Cabin AB 210
Furniture old and frayed, bed is terrible (lumpy and sunken), TV is only about a 26 inch screen, tv selections minimal, no 110 electrical service outlets, robes are dingy and thin, bathroom tub is terribly stained and tub headrest is filthy.
Middle Deck Suite Cabins