This was my third cruise with NCL the first two out of Europe, no complaints. This cruise from Los Angeles bad from start to finish. I paid for ship transfer from Airport to ship thought this safer as traveling alone was advised representative would meet me, this did not happen several phone calls were made from a customer services desk to number given which was in Miami still no transport arrived.I was offered to bid for an upgrade which was accepted as traveling alone I had to pay for two upgrades I was then changed from deck eleven to four granted there was a porthole which you could not access as the bed was only a few inches either side of the walls. The in cabin TV did not work therefore you could not hear any of the ships announcements and as this was the the deck gangway was on it took forever to try to get on deck to know what was going on and at what time you could go ashore. The food left a lot to be desired the whole cruise seemed to be running on a shoe string. I will never travel with The Norwegian Cruise Line again or recommend it to family or friends. This was my sixteenth cruise and I have sice booked a further three cruises with other companies.