Queen Isabel Review

Smelly room, terrible customer service

Review for Europe River Cruise on Queen Isabel
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SSBeliever
10+ Cruises • Age 40s

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Additional details

Sail Date: May 2018
Cabin: Outside Stateroom with Window

I am a three-time Uniworld cruiser and have been on about a dozen river/ocean cruises and never have I had a more terrible experience than this one.

On the first day, my cabin smelled like something had died in there. The crew confirmed this to be true. The terrible hotel director Andre (who seems to have a chip on his shoulder that he isn’t using his law degree) refused to acknowledge or confirm there were any issues on the ship.

For the first night they had to put me up in a hotel the smell was so bad. My dad went in my place as he didn’t like the idea of me in a random hotel by myself. The next day the smell was gone because they masked it with a heavy floral perfume scent. No other cabins had this scent. The hotel director offered to put me in a crew cabin instead but the crew member pulled me into her cabin to show me her room smelled too.

Cabin Review

Outside Stateroom with Window

Cabin 5

Smells like something died, which they cover up with heavy perfume. Information book is falling apart. Generally subpar compared to the Uniworld owned ships (this is a Douro Azul ship).

Port Reviews

Lisbon

We did this on our own and highly recommend.

Porto (Leixoes)

Ana, the maitre’d, had her friend drive us around and it was inexpensive and convenient.

5 Helpful Votes
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