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I have been investigating American Cruise Lines since we took a Mississippi River Cruise with American Queen. I think everyone should travel on American Rivers more and they were offering some appealing options. We loved our small ship Cruise with American Queen, so I really wanted to love this company. We took the San Juan islands trip. The ship was new and their staff is very young and inexperienced, although they worked hard and were very sweet. However, these trips are very expensive. And, since that is the case, there Are many areas that need improvement. First, there was a lack of communication. They just couldn’t get messages out for changes,etc. While they did post on the message board by the dining room, we shouldn’t have to go there to get information. Dining room service was friendly but confusingly spotty. On two occasions we had to rush through meals when we had allowed plenty of time before excursions. Also, while they say they work on dietary needs, we did not find them helpful with my husbands diabetes. Unlike American Queen, there really are no paid excursions. On the last day they did offer transport into Seattle to visit Pike Market while American Queen offers a bus at every stop. Entertainment was really disappointing and the largest Lounge available was too small and poorly arranged for any real program. Finally, they must work on safety for the Ramps off the boat. They need hand rails on the ramps and on the stairs. I don’t want to sound negative, but these trips attract elderly and handicapped people and they must do a better job if they want to flourish. My hope is that they improve, but until they do, I can’t recommend them nor will I travel with them again.

Wanted to love it

American Constellation Cruise Review by Emma1939

5 people found this helpful
Trip Details
I have been investigating American Cruise Lines since we took a Mississippi River Cruise with American Queen. I think everyone should travel on American Rivers more and they were offering some appealing options. We loved our small ship Cruise with American Queen, so I really wanted to love this company. We took the San Juan islands trip. The ship was new and their staff is very young and inexperienced, although they worked hard and were very sweet. However, these trips are very expensive. And, since that is the case, there Are many areas that need improvement. First, there was a lack of communication. They just couldn’t get messages out for changes,etc. While they did post on the message board by the dining room, we shouldn’t have to go there to get information. Dining room service was friendly but confusingly spotty. On two occasions we had to rush through meals when we had allowed plenty of time before excursions. Also, while they say they work on dietary needs, we did not find them helpful with my husbands diabetes. Unlike American Queen, there really are no paid excursions. On the last day they did offer transport into Seattle to visit Pike Market while American Queen offers a bus at every stop. Entertainment was really disappointing and the largest Lounge available was too small and poorly arranged for any real program. Finally, they must work on safety for the Ramps off the boat. They need hand rails on the ramps and on the stairs. I don’t want to sound negative, but these trips attract elderly and handicapped people and they must do a better job if they want to flourish. My hope is that they improve, but until they do, I can’t recommend them nor will I travel with them again.
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