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We joined a golfing group of 8 people for this cruise. The embarkation process was quite smooth but as soon as we boarded it was evident that this ship is very tired and badly in need of refurbishment. We had a Silver Suite so that our accommodation was quite spacious. The butler and room attendant were both excellent, but that is where excellence stopped. The restaurant is staffed mostly by Filipinos who are very obliging but who have been saddled with the idiotic requirement to record on their tablet each passenger's room number as well as the order for the meal. If there is a slight variation, the waiter has to input this information. In the case of our table of 10, it took one hour from the time we sat down until we received our first dish. I went to complain to the maitre d', and found him sitting at a corner table with other crew members enjoying dinner rather than supervising his waiters and other staff. Service improved somewhat after discussion with the maitre d'. The quality and variety of food left much to be desired. Put simply, the food was ordinary. The Terazza self service restaurant did not have a particularly wide selection of foods and the food stations are confined to a very small area. This is clearly a design issue. Entertainment was generally poor, although the cruise director was a very lively lady who was also quite funny, performing her own show. The lectures were quite poor. The ports were all fine and the shuttle buses provided were all OK.

A Tired Ship With Patchy Service

Silver Whisper Cruise Review by Commentatormichael

2 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Mediterranean
  • Cabin Type: Silver Suite
We joined a golfing group of 8 people for this cruise. The embarkation process was quite smooth but as soon as we boarded it was evident that this ship is very tired and badly in need of refurbishment.

We had a Silver Suite so that our accommodation was quite spacious. The butler and room attendant were both excellent, but that is where excellence stopped.

The restaurant is staffed mostly by Filipinos who are very obliging but who have been saddled with the idiotic requirement to record on their tablet each passenger's room number as well as the order for the meal. If there is a slight variation, the waiter has to input this information. In the case of our table of 10, it took one hour from the time we sat down until we received our first dish.

I went to complain to the maitre d', and found him sitting at a corner table with other crew members enjoying dinner rather than supervising his waiters and other staff. Service improved somewhat after discussion with the maitre d'.

The quality and variety of food left much to be desired. Put simply, the food was ordinary.

The Terazza self service restaurant did not have a particularly wide selection of foods and the food stations are confined to a very small area. This is clearly a design issue.

Entertainment was generally poor, although the cruise director was a very lively lady who was also quite funny, performing her own show. The lectures were quite poor.

The ports were all fine and the shuttle buses provided were all OK.
Commentatormichael’s Full Rating Summary
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