• Write a Review
  • Boards
  • Log In
Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Inadequate service

Norwegian Jewel Cruise Review by Delwood

1 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Pacific Coastal
  • Cabin Type: Balcony

We chose this cruise for the itinerary - visiting Japan and Alaska. This was our 11th cruise, all previous cruises with Royal Carribbean and Princess Cruises. The embarkation process in Yokohama took over 2 hours, we had previously experienced 30 minutes maximum on other cruises. The same applied to disembarking we were left mid way on the gangway for 40 minutes with no explanation. The communication on the ship was very poor with instructions often contradictory. We finally met our cabin attendant on the 4th day which is not the usual practice on other cruise lines. The service in the dining rooms for breakfast, lunch and dinner was non existent, orders were 80% of the time incorrectly prepared. The food was tasteless and uninteresting. Free style dining may have had something to do with this as we were not allocated with the same waiters at each meal and there appeared to be no personalised service provided. The customer service staff were sullen and quite grumpy given the nature of their job - to provide customer service. The Asian complimentary restaurant was also very tasteless, we had few meals there to get away from the dining room however we reverted to paying at the Specialty restaurants in a bid to find something of quality to eat. Entertainment in the theatre was just average, the two gymnastic performances were excellent. The plus was the music provided by the bands and guitar player/singer in the various bars each evening. We would definitely not travel with Norwegian again given there are a number of other cruise lines that offer a better experience


Delwood's Full Rating Summary
Cabin
Onboard Experience
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Balcony

We boarded this ship knowing it was going to be a “tired” ship in appearance, however it was the itinerary which appealed to us. The linen and furnishings certainly needed updating compared to Princess and Royal Carribbean lines. The cabin layout was adequate and provided a good view of the glaciers from the balcony.


Port & Shore Excursion Reviews


Previous ReviewNext Review
Delwood
1 Reviews Written
1 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Norwegian Jewel Reviews





Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.