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Norwegian Jewel Review

4.0 / 5.0
Editor Rating
2271 reviews
16 Awards

Inadequate service

Review for Norwegian Jewel to Pacific Coastal
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Delwood
10+ Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: May 2018
Cabin: Balcony

We chose this cruise for the itinerary - visiting Japan and Alaska. This was our 11th cruise, all previous cruises with Royal Carribbean and Princess Cruises. The embarkation process in Yokohama took over 2 hours, we had previously experienced 30 minutes maximum on other cruises. The same applied to disembarking we were left mid way on the gangway for 40 minutes with no explanation. The communication on the ship was very poor with instructions often contradictory. We finally met our cabin attendant on the 4th day which is not the usual practice on other cruise lines. The service in the dining rooms for breakfast, lunch and dinner was non existent, orders were 80% of the time incorrectly prepared. The food was tasteless and uninteresting. Free style dining may have had something to do with this as we were not allocated with the same waiters at each meal and there appeared to be no personalised service provided. The customer service staff were sullen and quite grumpy given the nature of their job - to provide customer service. The Asian complimentary restaurant was also very tasteless, we had few meals there to get away from the dining room however we reverted to paying at the Specialty restaurants in a bid to find something of quality to eat. Entertainment in the theatre was just average, the two gymnastic performances were excellent. The plus was the music provided by the bands and guitar player/singer in the various bars each evening. We would definitely not travel with Norwegian again given there are a number of other cruise lines that offer a better experience

Cabin Review

Balcony

We boarded this ship knowing it was going to be a “tired” ship in appearance, however it was the itinerary which appealed to us. The linen and furnishings certainly needed updating compared to Princess and Royal Carribbean lines. The cabin layout was adequate and provided a good view of the glaciers from the balcony.

Port Reviews

Tokyo (Yokohama)

Good access to the town to enable independent sightseeing

Seward

Good access for independent sightseeing

Glacier Bay

Good access to the town

Juneau

Good access to the town

Icy Strait

Good access to the town

Ketchikan

Good access to the town

1 Helpful Vote

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