We chose this cruise for the itinerary - visiting Japan and Alaska. This was our 11th cruise, all previous cruises with Royal Carribbean and Princess Cruises. The embarkation process in Yokohama took over 2 hours, we had previously experienced 30 minutes maximum on other cruises. The same applied to disembarking we were left mid way on the gangway for 40 minutes with no explanation. The communication on the ship was very poor with instructions often contradictory. We finally met our cabin attendant on the 4th day which is not the usual practice on other cruise lines. The service in the dining rooms for breakfast, lunch and dinner was non existent, orders were 80% of the time incorrectly prepared. The food was tasteless and uninteresting. Free style dining may have had something to do with this as we were not allocated with the same waiters at each meal and there appeared to be no personalised service provided. The customer service staff were sullen and quite grumpy given the nature of their job - to provide customer service. The Asian complimentary restaurant was also very tasteless, we had few meals there to get away from the dining room however we reverted to paying at the Specialty restaurants in a bid to find something of quality to eat. Entertainment in the theatre was just average, the two gymnastic performances were excellent. The plus was the music provided by the bands and guitar player/singer in the various bars each evening. We would definitely not travel with Norwegian again given there are a number of other cruise lines that offer a better experience