Emerald Princess Review

A disappointing Alaskan Cruise

Review for Alaska Cruise on Emerald Princess
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clshrosen
2-5 Cruises • Age 70s

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Sail Date: May 2018
Cabin: Oceanview (obstructed view)

This cruise was chosen by a member of our Bolivia II reunion group [not sure how or why]. I wanted to take this trip with friends so of course signed up for it. In the beginning, out Cruise Planner was very attentive. As the date for our departure drew nearer, the size of our group decreased due to health issues and other conflicts. At this time, I was no longer able to make contact with I placed several calls regarding room changes, refunds, etc and my calls were never answered. Finally I just went through the main operator and spoke with the first Planner who answered the phone.

I had requested a room with a non-obstructed view. Two and one half months before departure date, I was informed our room had been changed to an obstructed view room.No explanation given nor apology or even question if that was acceptable to us. We were notified there would be a refund coming to us for this change. We have yet to see that refund.

We booked an excursion for the Seattle city tour with trip to airport on day of disembarkation. That never took place as the bus left without us being aware of the excursion departure. There was never any table set up or ship crew member to tell us where we were to check in other than in the theater. We were there 45 minutes prior to the stated departure time. We were finally allowed to disembark the ship 45 minutes past scheduled time only to be informed our tour bus had departed an hour earlier!!!! Only thanks to a kind gentleman at the bus line were we able to get transportation to the airport without having to pay for a second trip.

Cabin Review

Oceanview (obstructed view)

Cabin OZ

Room was very clean. Beds very comfortable. Bathroom small but sufficient. Had hot running water in the shower!!! Unhappy with obstructed view.

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