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Ventura Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
870 Reviews

Even following a bad start things didn't improve

Ventura Cruise Review by Welshmancarrol28

0 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Europe
  • Cabin Type: Outside Twin with Balcony and Shower

I am amazed with a history of technical difficulties even limping into port on our day of sailing P&O decide to put nearly 3,000 souls to sea on a craft with historical mechanical problems, and this time being a malfunction with the ability to steer properly. Shocking.

Positives.

Staff as usual were very good, although on a few occasions I was taken aback when I was referred to directly as Gareth and (Believe it or not) on two occasions as 'thanks handsome' and my partner being referred to as 'hi Beautiful '.

Negatives.

Any issues were responded to by reception staff as 'well it's in the small print'.

Late return from P&O booked excursion meant missed first sitting of dinner so went to Freedom dining. Told as we were not booked as Freedom dining we could not dine there.

Arena theatre patrons seen openly keeping seats for latecomers where others had to stand or sit on the steps.

Sat in Red Bar and saw a lady in designer jeans being refused service due to wearing jeans even though men were sat there in 'ordinary' jeans.

The Strictly Come Dancing Theme was not part of the cruise but completely overtook everything. Limited shows in the theatre, stairs in the Atrium roped off while dance classes conducted. (Many aged and I firmed then had to battle for lifts to get to the lower floor)

Overall not a very nice cruise. Ventura may be a sister hip of Azura but is way behind in all aspects of customer service. With the the continual ongoing technical difficulties of the Venture, should there be a serious incident (especially at sea) would the passengers be told to read the small print. I'll not cruise with Ventura again.


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Cabin Review

Outside Twin with Balcony and Shower
Cabin JG D409

Cabin was very good well looked after by the duty staff.


Port & Shore Excursion Reviews


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Welshmancarrol28
2 Reviews Written
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