I have been trying unsuccessfully to get some feedback from MSC cruises following a very disappointing experience on MSC Magnifica. Despite emailing the UK Managing Director and following this up with several emails to Customer Service all I can get is a standard automated response - this in itself totally sums up MSC's approach to customer service!

Below is a copy of the email I sent with the numerous "problems" encountered during our cruise.

My wife and I have recently returned from a Northern Europe cruise on board Msc Magnifica which departed Southampton on 23rd April 2018. Read more