This was our 4th cruise with NCL, our first on The Gem. The last three were on The Breakaway! The room steward was very clean, but never called us by name! In the past, the room stewards were so friendly and personable, to us and the kids. We were disappointed that our stip at their private island was cancelled at 11am the day we were supposed to go, due to dangerous water currents! We sailed around aimlessly until 6pm when we docked in Nassau, and were allowed off the ship, only to find out AFTER we got off the ship, that everything was closed. It seemed to me that this was a "training ship". Entertainment was ok. I will say that that acrobatic show was amazing, as was the juggling show. The room was a balcony room. Biggest problem? We had no access to the balcony once the beds were set up for our two kids! Poor room set up, why put Pullman bed in front of balcony????? The room had less than enough storage for a family of four! I would definitely never sail this ship again!